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Cookie FAQs

What are cookies?

Cookies are small text files which are downloaded to your computer, tablet or mobile phone when you visit a website or application. The website or application may retrieve these cookies from your web browser (eg Internet Explorer, Mozilla Firefox or Google Chrome) each time you visit, so they can recognise you, remember your preferences and provide you with a more secure or improved online experience. Generally, cookies are very useful and are a common method used by almost every website you visit because they help to make your online experience as smooth as possible. For security reasons, many websites will not function at all without the use of cookies (or other similar technologies, such as "web beacons" or "tags"). Learn more about cookies and web beacons.

How long will cookies stay on my device?

Cookies can be referred to as session cookies or persistent cookies, depending on how long they are used:

  • Session cookies only last for your online session and disappear from your computer or device when you close your browser.
  • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies may be checked each time you visit the site where the cookie was generated or, in the case of third-party cookies, from another site that also uses the same service.

What has changed and how will it affect me?

We have always used cookies to provide a secure and efficient website experience for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are, and how and why they are used.

These changes will not affect the way in which you currently use our website, however - as we can only provide certain features of this website through the use of cookies - by using our site you agree to the use of cookies as described in our cookie policy.

You may also find from time to time that the third parties we work with and link to via have their own cookie policy and may ask you to set your cookie preferences with them.

Do I need to accept cookies?

We have made changes to our website to explain what cookies are and how and why we use them. You are not currently required to do anything, however by using our site you agree to the use of cookies as described in our cookie policy.  Therefore we recommend that you read our cookie policy to understand these changes. 

Do the cookies set by store my personal information?

The cookies used by this website do not contain any sensitive information about you:

  • They don't store your name
  • They don't store your address
  • They don't store any payment details
  • You will not receive any calls or mail as a result of a cookie

The information you provide us with is stored securely and is not collected or stored in any cookies. Cookies can't access your computer, or read any personal material you may have stored. Our cookies are not able to install anything harmful on your computer.  In fact, the content of most cookies is a random string of numbers and letters that are only used as an identifier.

Do cookies affect my privacy and how you use my data?

We want to ensure that we're clear about your privacy when using our website. We know that you'd expect nothing less from us; our customer promise explains our commitment to respecting your privacy, and it's an area we continuously review.

As a customer you can rest assured that your data is treated with the utmost care at all times. Our privacy policy details how we use your data.

Can I still use if I block all cookies?

If you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies. You can do this in your browser. Our managing cookies section will help you with this.

How can I find out what cookies are set by

We believe it is important to be clear about any cookies that are being set, and why. You can find more details here: Cookies used on this website

Can I contact you if I have any further questions?

If you have any questions or concerns about our use of cookies or our cookie policy, please contact us online or email us at and we'll do our very best to help. Our office hours are 09:00 to 17:00 Monday to Friday, excluding Bank Holidays. We aim to reply to your query within two working days.