General questions
Why do you ask for my mother's maiden name?
We ask this question as some of the sites we visit to get your quotes include this
as a security question. If you are not happy to answer this question, it is acceptable
for you to use any surname you wish, as long as you remember the name you used, just
in case you are asked to confirm it at a later stage.
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Why won't you accept my password? (on the final page of the quote process)
Ensure that the password you are entering has a minimum of 6 letters, numbers or a
mixture of both with no spaces.
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How do I change my password?
You can change your password in a secure area of gocompare.com. To do this:
- Click the ‘Retrieve quotes’ button
- Enter your details
- Select ‘Change my password’
- Enter new password and confirm
- Save
Alternatively, you can email us at help@gocompare.com with the following information,
we'll change your password and then email you to confirm it's done:
- First name
- Surname
- Date of birth
- Postcode
- Your new password (minimum of 6 characters - can be letters, numbers or mixture of both - with no spaces)
- A clue to help you remember your password e.g. the name of your pet
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How do I unsubscribe from your mailing list?
We'd like to stay in touch with you so we can remind you when your next renewal
is due and, from time to time, let you know about new services from
Gocompare.com. If you don't want to be contacted by us, you can unsubscribe
and we'll remove your details from our contact list. You will then be asked to enter your email address,
password and date of birth. We will then email you to let you know you have been unsubscribed.
Alternatively you can email us at unsubscribe@gocompare.com
or write to us at the address below and request your details be removed.
Data Protection Officer
Gocompare.com Limited
Unit 6
Imperial Courtyard
Newport,
Gwent,
NP10 8UL
United Kingdom
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How do I change my email address?
To change your email address click on 'retrieve your quotes' link. Then log in using your old email
address and password. You will then have the opportunity to change your email address on the first page of
the quote process. To store the new email address you will need to re-run the quote. Any future searches
will be sent to your new email address.
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How do I buy my insurance?
Return to the website and click on 'retrieve your quote' then input your email address, password and
date of birth. Click on 'more details' then 'view prices'. The results page will then appear,
click on the orange 'more info' button next to the quote of your choice. Now just follow the on screen
prompts to buy the policy you have chosen.
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How do I get another quote?
Return to the website and click on 'retrieve your quote' then input your email address, password and date
of birth. Click on 'show details' then 'edit', all your previously entered information will
appear. You will then be able to amend your information accordingly to get another quote, without having to
enter all your details again.
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How do I compare my quotes?
When you have completed the quote process and have your results, you can compare up to four of the quotes. In
the 'Compare your Quote' box on the top left hand side of the results page, please select between two
and four quotes then select 'tick to compare'. You will then be able to compare the selected quotes
side by side.
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Where are my policy documents?
Your documents should be sent to you by post directly from the insurance company you choose. These are normally
dispatched the next working day but can take up to seven days to arrive. If you have still not received your
documentation within seven days, please contact the insurance company directly and they will be able to assist
you further.
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Car insurance questions
Can you offer an 'any driver' policy?
Very few insurance companies now offer 'any driver' policies. However, you can input details on
our website for the insured driver and up to four named drivers.
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What is the best car for a young driver?
There is no definitive 'best' first car, as every insurance company has their own set of rules when
working out how much to charge for car insurance. However, we can give you a few tips to help you get a better
car insurance deal.
- Get a car with a small engine, for example a 1.1 litre rather than a 1.6 litre, which is normally in a lower insurance group rating. You’ll also tend to pay less road tax for a small engine car.
- Stick to a basic or mid range specification car as these usually have a lower insurance group rating and avoid any performance models e.g. GTI, SXI, Sport.
- Avoid any modifications (upgrades to enhance styling, audio or performance), not only are modified vehicles more attractive to car thieves, they tend to be more expensive to fix and can increase your level of risk and premium.
- Add a second driver (named driver) to the policy, over the age of 25 with a clean license. Parents are usually a good idea and with women being cheaper to insure than men, mums are usually best!
- Get a Pass Plus certificate. Lots of insurance companies offer discounts to new driver who participate in the scheme.
- Increase your voluntary excess. Choosing a higher voluntary excess when you take out your policy will reduce the price of your insurance policy.
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Do you do multi-car policies?
There are insurance companies who provide multi-car or two car policies but we don't have anyone
on our panel at the moment who offer this cover via our website.
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I don't know the cost of my claim, what should I enter?
We don't need the exact cost, an estimate to the best of your knowledge is acceptable. If you
prefer to input an accurate figure, you will need contact the insurance company you were with when
you made the claim and ask them for the exact costs.
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Why do you ask about non-motoring convictions?
It's standard for most insurance companies to ask the question about non-motoring convictions.
It gives an indication of the moral hazard/risk of the insured. For example, if a driver had been found
guilty of dishonesty, fraud or theft then the insurance company is less likely to accept them as a
policyholder because of this or will charge more for a policy.
We don't ask for the specific details of the non-motoring conviction as there are too many to choose
from and they are constantly changing, instead we just ask if you have a non-motoring conviction.
Please note: Spent convictions don't need to be disclosed under the Rehabilitation of Offenders Act 1974.
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Home insurance questions
I don't know the value of my household contents, how do I get this?
If you are unsure of your contents value, it may be a good idea to go to each room and note the approximate
value of items and then add them all together to get to a total figure for your household. Don't forget
to include carpets, curtains/blinds and items that may be in cupboards or drawers.
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How do I calculate the re-build cost of my property?
Please use the following link to help with the rebuild costs:
http://abi.bcis.co.uk/index.cfm†
You could also take a look at your most recent home Insurance schedule or the surveyor's report you
would have received if you have recently purchased the property.
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I don't know what locks I have
We appreciate that you may not know the exact locks you have in your property. On close inspection of the
lock it should become clear the type of lock you have as this information is normally stamped on the
lock mechanism on the side of the door.
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My property is unoccupied can I still get a quote?
Unfortunately, we're unable to obtain a quote for an unoccupied property though our website.
We suggest you contact one of the larger insurance companies directly who may be able to assist you. Many
insurance companies will not accept cover for an empty property online as they need more detailed information
to give you a quote.
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Why do you ask about tree damage?
We include this question as some of the insurance companies we visit require information about tree damage
so they can provide you with a quote.
The insurance companies who don't ask about trees say in their terms and conditions that they do not cover
properties with trees in the near vicinity.
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Motorbike insurance questions
I'm under 16 can I get a quote?
We are sorry but we can’t give you a quote until you are actually 16 years of age.
We have approached the insurance companies on our panel to ask if they would provide prices to under
16s, but they would prefer us not to accept details on our website. On your 16th birthday you
will be able to get a quote.
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