Frequently asked questions on broadband

Get the answers to FAQs on broadband, then compare prices to find the right deal for you.

Broadband is a permanent internet connection that enables you to use the internet as soon as you've switched on your computer.

For more information, take a look at our beginners' guide to broadband.

What are the different types of broadband?

The broadband you choose will depend on your needs and what's available in your area. The main options are:

  • ADSL: Runs through the existing telephone network
  • Fibre optic (aka cable broadband): Runs through glass/plastic cables, providing a high speed internet connection
  • Mobile: Internet is accessed via data card, USB dongle or in-built connection in a computer. Uses mobile phone network rather than a fixed line
  • Did you know...?

    • If you want unlimited broadband you may actually need 'truly unlimited' broadband - they're very different!
  • Satellite: Internet feed beamed to a satellite dish at user's property

What about wireless broadband?

When your broadband is delivered, you can then benefit from wireless broadband if you have a wireless router.

With a router you can access the web without wires from anywhere within the router's range, from any wi-fi enabled device.

Which broadband packages are available in my area?

Just enter your postcode in our quotes process and we'll show you the options we have available in your area.

What's line rental?

Line rental is the fee you pay to your internet service provider to allow you to use the broadband cable.

What's first-year cost?

This is the cost of a broadband package for the entire year, regardless of short-lived introductory offers - when you compare through we'll list these prices next to your options.Broadband bundles

What are broadband bundles?

Broadband bundles are when other services - such as telephone and digital TV - are tied in with your broadband connection for one monthly fee. It's possible that this will be a more convenient and cost-effective option than buying the services individually.

What is unlimited broadband?

Unlimited broadband means being able to use the internet as much as you like with no restrictions or added charges... but when you choose this option take care. Most policies carry certain restrictions and you may need a product known as 'truly unlimited' broadband.

What about broadband speed?

This is likely to be one of the major factors you consider when choosing a package - read our article on broadband speed before making your decision. Also take a look at our tips for boosting broadband speed.

What else should I consider?

You may want to think about your hardware, security and parental controls, and to take a look at our money-saving tips.

Any other questions?

See if you can find the answers in our broadband guides.

By Sean Davies