Comparing broadband providers and deals
When you use a broadband comparison site you can normally choose to compare:
- All broadband packages
- Broadband only packages
- Broadband bundles
- Mobile broadband packages
You will be required to enter your postcode as broadband availability will depend on where you live. For more accurate results, you also have the option of entering your telephone number.
When you compare broadband providers and deals you should consider:
Remember that the speed advertised is the maximum you could get and in reality the actual speed you receive may be considerably less.
If you exceed your download cap, your broadband provider may request that you either reduce your usage or upgrade to a more suitable, but more expensive, package. You may also be charged for usage in excess of the cap or in extreme cases your service may be suspended if you consistently exceed your limit.
Choose carefully as most providers will charge you for cancelling within the contract term and even for moving house. Also check for hidden costs as some providers that offer short contracts (sub-12 months) will also charge you an exit fee if you cancel within the first year.
Some broadband providers may charge a connection fee when you take out a contract with them. Others may charge an exit fee if you cancel within a set time period.
This is the monthly charge you will pay for your broadband package (if you pay by Direct Debit).
This is important because it is the true cost of the package over the first year, taking into account any introductory offers or discounts and any charges, such as connection fees or hardware costs for example. However, it normally doesn't include any line rental charges that you are required to pay BT or your ISP in order to use ADSL broadband. If you do pay these, remember to factor them in to your monthly budget. Not all broadband comparison sites will provide you with the first year cost, however this information is crucial if one of your primary motivators for choosing one product over another is price.
A good broadband comparison site will also provide detailed product information so that you can make an informed choice before you buy. It pays to read this carefully. If the comparison site you use doesn't calculate first year costs on your behalf then you should be able to find details of any charges here.
- Customer service and technical support
If the customer service and the technical support that you receive from a broadband provider is important to you, then it is well worth reading customer reviews online before you commit to a contract.
And finally
Remember that the cheapest broadband isn't necessarily the best broadband for you. If you can afford to, then it is usually well worth spending a little more in order to get the broadband provider or package that is best suited to your needs.
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