Excuses, excuses, excuses - a third feel fobbed off with lame explanations

Covered mag, presented by Gocompare.com
  • | by Kristian Dando

Feeble excuses are ten-a-penny – ‘My dog ate it,’ ‘it was like that when I got here,’ ‘I’ve eaten a dodgy curry,’ ‘it wasn't me, it was the cat’ and so on and so forth.

We’ve all heard them, and have probably been guilty of spinning a few ourselves. But according to research conducted by this very site, British consumers are feeling that they’re being fobbed off with limp stories from companies in order to justify big hikes in costs of car insurance, fuel and more.

Responses from 3,000 adults across the UK who took part in the survey show that far from believing that ‘we’re all in this together,’ over 36 per cent of consumers think that companies in various sectors are using ‘inflation’ as an excuse to pump up prices and bolster their bottom line.

An even higher 38 per cent of people think that fuel companies conveniently turn to global crises such as unrest in the Middle East as an easy way to ramp up the price of petrol and diesel as they see fit. And plenty of people think that Parliament is falling short of the mark when it comes to helping them out – half of people said that more government action was needed to control the price of petrol duty, while 44 per cent said that Westminster should be intervening when it comes to help cut spiralling costs of motoring.

John Miles, head of business development at Gocompare.com and all-round personal finance whizz said: "Many consumers are struggling to cope with the effects of high inflation and high fuel and energy costs. However, this research shows that a significant number of customers believe companies are taking advantage of the tougher economic climate to pass more costs on to them and boost their profits. This mistrust may well prompt more consumers to ditch their long held loyalties and shop around for better deals and we would certainly encourage this. Companies which know they have to compete for your business will be forced to offer more competitive deals and prices and consumers should shop around for everything.”