When a high street store goes under or a tour operator goes bust, there’s loads of advice available on your rights and legal protections.
But have you ever wondered what your rights are if you hate your haircut? If you buy a hamster and it dies two days later? If you bought 50 Shades of Grey and inevitably want your money back?
Well, we’ve wondered. And that’s why we’ve put together this list of lesser-known rights so that you’re prepared if a mini disaster strikes. After all, most companies are more likely to put things right if they can see that you know your legal position and mean business.
Your rights if you hate your haircut
If your hair has been massacred by the stylist, the best thing to do is complain on the spot and refuse to pay full price. Explain why it’s not what you wanted and how it’s different to what you asked for. Then you can demand a different stylist fix it or that you’re offered a substantial reduction.
To have legal backing, you need to be able to show that the cut is substandard, by proving that it’s not what you asked for or that it’s wonky.
If the salon refuses to refund you, then get opinions from other hairdressers and take photographs so that you have evidence it was a faulty cut and not just personal preference.
Most salons will simply refund you or offer to correct the damage, as they won’t want to damage their reputations.
Sadly, if you smiled, paid and went home before deciding you hate it then you’ve damaged your chances of a refund. But again, most salons will want to protect their reputation and will try to put it right.
Having said that, if they don’t then your last resort would be a small claims court, which can seem a little extreme for a bad cut. At this point, I’d settle for leaving detailed online reviews of the salon, so that others don’t suffer the same fate.
And if you’ve had a bad cut then remember that the difference between a good cut and a bad cut is about a fortnight. Fortunately, it will grow back.
Your rights if you buy a rubbish book
This is a topic close to my heart. I bought 50 Shades of Grey and want my time back, not to mention my money.
However, you’re on shaky ground if you’ve bought a book and read it. That’s like buying a cake, eating all of it and then complaining.
I phoned one of the country’s biggest book retailers Waterstones to find out their position. A spokesperson admitted that if the book is in good condition and the spine hasn’t been bent then they wouldn’t be able to tell if you’d read it or not and would most likely refund you, as long as your claim was in time and you’d kept your receipt.
But some sellers of books, music and even wine offer a ‘suck it and see’ guarantee. If you don’t like it, they’ve agreed in advance to take it back, giving you additional rights.
For example, Waterstones recommends 12 books every three months as part of its Book Club. For those specific books, it states: “We're sure you'll adore them as much as we do. In fact, we're so sure that if you don't we'll give you your money back.”
Your rights if you get a terrible tattoo
If a tattoo goes wrong then it’s a real disaster. Tattoos are permanent and procedures to remove them can be costly, painful and sometimes don’t work. So what are your legal rights if your artist has messed up?
Well, anyone who carries out a service you’ve paid for is bound by the Supply of Goods and Services Act 1982. That means that the provider has to use ‘reasonable skill and care’.
If they’ve made an obvious error and it’s not your fault (NB if you’ve mis-spelt your girlfriend’s name and the tattooist copies it, that’s your fault and not theirs) then you can demand they reimburse you. You should also be able to ask for ‘reasonable’ costs to get it remedied, whether that’s by a cover-up design or laser removal.
Remember, tattooists aren’t liable if you simply changed your mind. That ‘Spice Girls forever’ tattoo on your buttock might be a crime against good taste, but it’s your crime and not theirs.
Your rights if you buy a sick animal
There can be few things more heart-breaking than buying a pet, only to have it fall sick or die almost immediately. But live animals are classified as ‘goods’, so you’re covered under the Sale of Goods Act 1979.
Of course, most people become attached to a pet very quickly, so it’s not as simple as exchanging a faulty microwave – you’re unlikely to simply want to return the animal and that may be what many sellers offer as a solution.
But if you’ve already sought veterinary advice, then you should be able to claim this back from the seller, as long as you can show it was ill on purchase.
If you intend to pursue the seller through a small claims court then you’ll need evidence the animal was sick when you purchased it. Seek veterinary advice as soon as possible, keep records on symptoms and take photos if appropriate.
Bear in mind that you have fewer rights if you’ve bought from a private seller. In that situation, you can only make a claim against them if they lied by specifically stating that the animal was healthy. So, if you didn’t ask and they didn’t tell then you don’t have any grounds to complain.
As an aside, this is why it may be a good idea to insure your cat or dog from as soon as you collect it. That way you can have it treated without suffering financially. You can compare pet insurance through Gocompare.com.
Your rights if you don’t find love on the internet
Have you ever wondered what your rights are if you pay for a dating agency’s services but don’t find love? Have they provided a substandard service? Did they mislead you with promises of perfect partners? Or are you simply undatable (well, someone’s got to ask!)?
The trouble is that the problem might not be with the provider, it might be you. As such, most online dating sites include a ‘no guarantee’ clause in their small print.
For example, eHarmony states that it “may not be able to provide matches for everyone seeking to use its services”. It also says that it can’t guarantee any potential matches will actually want to communicate with you, which seems harsh but fair – they’ve never met you after all.