Why should I consider switching my provider?
Consumers are caught between a rock and a hard place with rising fuel costs and few incentives to invest in solar or other green solutions. The only viable strategy for most homeowners remains trying to cut consumption and shopping around to ensure they are getting the best deal by using a comparison siteJeremy Cryer, Gocompare.com
Isn't it too much hassle to switch suppliers?
It only takes a few minutes to enter your details - which can easily be found on your last utility bill - and find the right tariff for your circumstances. Once you've made the switch, your supply continues uninterrupted, the only difference you'll notice is the saving you'll make and your new supplier's name at the top of your next billMark Greening, Gocompare.com
Keep an eye on your direct debits
Many people pay their utility bills by direct debit and it's not unusual to overpay during the summer months when usage tends to be lower, but many people may pay far more than they need to. Overpayments will be shown on bills as credits and customers are entitled to ask for their money backJeremy Cryer, Gocompare.com
Understand your utility bills
Electricity and gas represent some of our biggest household expenses, but few people really understand what they are being charged for and tend not to read bills if they find them confusing... they could be overpaying if bills are based on estimated usage and not an actual meter readingJeremy Cryer, Gocompare.com
Manage bills by reducing consumption
There are low-cost things you can do to reduce the fuel you burn and to stop heat escaping your home. Replacing old light bulbs with more efficient ones, insulating the loft and walls, and draught-proofing doors and windows are amongst the cheaper options that can have a big impactMark Greening, Gocompare.com
How do I make a complaint about my provider?
(The customer) must contact their supplier. Once you make a complaint, the utility company has eight weeks in which to process it. If it cannot be solved then, the customer can go to the ombudsman - if they rule in favour of the customer, then there may be some financial compensationChris Lock, spokesman for watchdog Ofgem
Is a small utility company for you?
I wanted to reduce my carbon footprint and I liked the fact that all money on bills would be put to building turbines. We're on an an all-green tariff... not necessarily going to do you any good, but makes you feel betterDamon Hart-Davies, London entrepreneur who switched to Ecotricity
Why choose Gocompare.com's gas and electricity comparison service?
Gas and electricity are some of our biggest household expenses, but billing can appear complicated. Switching suppliers isn't as difficult as you may think and you could save up to £309.05 a year.
It only takes a few minutes to enter your details, which can easily be found on your last utility bill. Find out more on all aspects of switching with our guides
To switch gas and/or electricity
- Enter your consumption
- Compare suppliers, tariffs and savings
- Choose a new supplier and tariff
- Complete a short application form
- Your switch will be completed in 28-45 days
Should you choose to try our service, our easy-to-use form will ask for your basic personal information, plus details of your current energy supplier and usage - all of which will be readily available from a recent bill. An up-to-date meter reading will help you get a more accurate comparison of deals.
You will have the option of changing both your gas and electricity supplier, or switching just gas or just electricity, with choices available for green energy tariffs, capped- or fixed-rate deals, different payment options and online or off-line account management.
Our guides offer more information on key areas such as identifying your supplier, reading bills and meters, boiler and central heating cover, cooling-down periods, a checklist for moving home, money-saving tips, help with winter fuel bills and what to do in an emergency.
You can also find out more about green energy schemes and renewable technology, get to grips with our jargon-buster, and learn about the history of the British gas industry.
Did you know...?
- 77% of consumers may have missed out as they didn't switch providers in 2012
- Electricity tops the list of baffling bills for UK consumers, followed by gas then water
- Powering outside Christmas decorations could add the equivalent of two weeks' electricity consumption to winter bills