Home insurance buyer's guide

What is home insurance?

It is safe to say that in most cases your home and all your contents within will form the largest asset you have. Given that a great many of us have a mortgage on our home this may also be seen as your largest debt as well. Naturally, as your home may be the largest investment you make, the ability to protect this investment should be high on our priorities list.

Home insurance can be broken down into two main sections, buildings insurance and contents insurance. Both will offer protection for their respective covers against loss or damage, which can occur mainly in the form of theft (contents only), fire damage or flood damage.

Whenever we suffer damage or theft of our possessions we can be left with a feeling of loss and frustration, especially when you factor in the sentimental value some items may carry. However, having insurance cover can considerably ease the distress caused.

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Are all home insurance policies the same?

Not at all, in fact as you look at the different policies on offer from the many home insurance companies you will be hard pressed to find two policies that are identical. While the idea of buying buildings insurance cover or contents insurance cover should be as easy as picking what you want off a shelf, you'll see that the differences will range from certain levels of cover being excluded from some policies to different levels of financial cover in others. As the covers will differ between insurance companies, you will no doubt be able to find varying levels of cover.

Whilst the values and costs of policies will vary, the style of policies remains the same. For instance 'new for old' policies for home contents insurance, also referred to as 'replacement as new' cover will meet the cost of replacing items should they have been destroyed or stolen. Also, should items be damaged then the costs of repair will also be met.

Another type of policy is an 'indemnity' policy, also referred to as a 'wear and tear' policy. Indemnity policies pay to replace or repair your possessions, but with an appropriate reduction for depreciation or 'wear and tear'.

In order to find the right home insurance policy cover for you, you will need to compare many policies. However, with the Gocompare.com comparison service this daunting task should be made far easier for you.

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Buildings insurance

Buildings insurance offers cover against problems with the structure of your home and permanent fixtures and fittings such as fitted kitchens, baths and toilets. In many cases home insurance policies will also offer insurance cover to include outbuildings such as greenhouses, sheds, garages and accidental damage to underground pipes and cables, glass in doors and windows. Boundary walls, gates, fences, drives, paths and swimming pools may not be covered. Though it goes without saying that as different insurance companies offer different insurance policies you should check the terms and conditions provided to make sure the cover meets your needs.

The type of cover you can expect from your buildings insurance would range from damage caused by flood, fire or subsidence to damage caused as a result of theft, by storms, or malicious damage.

One thing to note is that Building Societies will probably make it a condition of the mortgage that you have buildings insurance. You should be aware that you don’t have to take out any buildings insurance policy they offer you, as they may offer limited cover and/or be very costly.

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Contents insurance

Similar in principle to buildings cover, contents insurance should include just about everything you would take with you if you moved. Furniture, household goods, kitchen equipment, frozen food and drink, televisions, video, cd's, computer and audio equipment, personal items and valuables up to policy limits.

Another cost which is surprisingly forgotten by many is the cost of clothes. Regardless of whether it's a wardrobe full of t-shirts or Armani suits, the cost will soon add up.

Contents claims can arise from a number of sources such as burglary or a fire but a policy may also cover you if your possessions are damaged or lost as a result of a burglary, an explosion, water leaks or if your home is vandalised.

Many insurers cover the cost of replacing locks if your keys are stolen but you will have to check if there is an excess to pay for this type of claim as the excess payable could negate the cost of replacement. Most policies offer accidental damage but the extent of cover varies between insurance companies. It may also be possible with some to add extra accidental damage cover to the policy in the form of an ancillary for an added cost.

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Sum insured

The sum insured is the amount of money or value for which your home is insured. It is the maximum value your home insurance company will pay regardless of the type of claim you may have. You would be well advised to insure your home for an adequate amount to avoid claim payments being reduced because of under insurance. Annual checks should be made to ensure that your sum insured remains correct as invariably you will have bought new items such as a replacement television or new carpeting which can change the value you should insure for. It is your responsibility, not the home insurance company, to advise of the correct sum to be insured.

You can calculate your own sum insured value by using the sum insured calculator supplied by The Association of British Insurers (please refer to the useful home insurance links section to visit their site and read all supplied information about the calculator before use).

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Am I underinsured and does it matter?

When you take out a home insurance policy with an insurer all the information that they have has been supplied by you. This means that the price that the insurance company has agreed for you to pay for the policy has been based solely on good faith. You're unlikely to find an insurance company coming out to your home to help you with the valuation of your contents and assessing the condition of the building. While this may seem fairly obvious, the ramifications of incorrectly advising the level or cover required can have very costly consequences.

Should you underinsure the value of your contents then more often than not the insurance company will only cover you to the value of the agreed sum insured. The reason for this is the premium they offered you had been calculated on the information you supplied in good faith. If the information supplied was different, then it stands to reason that the calculation would have been different and a different premium would have been offered. For instance, let's say that 'Bob' has £15,000 worth of contents in his home but only insures it for half that cost at £7,500, perhaps due to an innocent error or more dubiously, to lower the cost of the insurance. Bob then suffers a burglary and has '3,000 worth of contents taken. The insurance company will respect the amount originally supplied by Bob and look to pay out only half the cost of the claim, '1,500, as he insured the contents in his home for half the value to begin with.

It may seem a task to some to calculate the true cost of your contents but given the loss you could stand to lose in the event of a claim it is well worth your while to get this figure as accurate as possible. And remember, a new settee, satellite dish or widescreen television for example, will alter the value you need to insure for.

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Security

The greater the chance of a theft on your home, the greater the chance that a claim will be raised and that a home insurance company will have to pay out to cover the claim. As home insurance companies would prefer to pay out on less claims rather than more, and that nobody wants to go through the ordeal of a burglary, the idea of having a secure home is a favourable one. Recognising this, home insurers may offer discounts for adequately secured homes. Naturally the definition of adequate may vary from one insurer to another but some examples they many look for are:

  • A professionally fitted and maintained burglar alarm system.
  • Membership of an approved Neighbourhood Watch Scheme.
  • Approved security locks on windows and doors.

Unfortunately, some householders are already in a high-risk area, for example many city centres, and the insurers may insist that certain securities are in place before offering cover.

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Excess

An excess is the contribution you agree to pay towards any claim. Excess can be split into two different types, Compulsory and Voluntary excess.

Compulsory excess

This is an amount of money preset by the insurer that you will pay towards any claim made on your home insurance policy.

Voluntary excess

When you set up your home insurance you will be asked during the process if you wish to set a voluntary excess level which can range from £50 to £1000. A voluntary excess is the amount you agree to pay towards any claim with the distinction that this amount will be chosen by you, rather than the insurance company. This would be in addition to the compulsory excess.

Now it may seem odd to some that anyone would increase the amount of money that they pay towards any claim, however an insurance company will recognise that you are prepared to pay more towards a claim and subsequently lower the cost of the premium they offer. Of course, it also goes without saying that you may not have to make a claim, but as you cannot guarantee you won't, the choice is yours to make.

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If I take property out of my home am I covered?

Cover for items away from the home is not always included; in fact more often that not you will need to apply for an additional cover if you wish to have peace of mind for any items you take away from the home. This cover will generally be referred to as Personal Possessions cover.

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