Quoteline Direct is part of the Wilsons Group who are professional registered insurance brokers with a direct approach to customer satisfaction.

In the year that Wilsons served its first customer, man walked on the moon, the Beatles topped the charts with “Get Back” and Ford launched the first Capri. Many things have changed since 1969 but its commitment to first class customer service remains.

Originally operating as a High Street insurance brokerage it has adapted to meet the needs of the modern insurance consumer. No longer do people want to traipse up and down the high street looking for insurance, wasting time standing in a shop filling in forms. After many years' experience dealing with customers over the telephone, including running schemes for major motor manufacturers it decided to expand its business nationally. In June 1993 it opened a new “Quote Centre” and increased its national awareness under the Quoteline Direct banner.

By strengthening its position as specialists in the affinity scheme marketplace it was successful in dramatically increasing its Gold Club partners in the latter part of the decade. Following widespread research and customer consultation, it saw out 1999 by closing its High Street network and opening a new call centre in Manchester.

The vast majority of its new customers come on personal recommendation from existing satisfied clients. It believes that its never ending commitment to providing first class customer service will ensure that it continues to grow. To this end it has invested in the very latest computer and telephone technology, all departments are centralised under one roof, one number covers all customer enquiries and it pursues extensive staff training programs.