The UK’s top 20 money gripes include premium rate phone lines, ticket booking fees, contracts which are difficult to cancel and ATM charges
Nuisance mis-sold PPI calls top the list of the nation’s biggest money-related gripes, according to a new survey released today.
Expensive premium-rate phone numbers and being stung by the extra cost of booking fees when buying concert or theatre tickets complete the top three things that most annoy people about spending and saving their money.
Receiving calls or texts about PPI claims
Premium rate phone lines
Paying a booking fee when buying theatre or concert tickets
Companies who make it difficult to cancel a contract or a subscription
ATMs which charge you for withdrawing your own money
Having to pay a line rental charge on top of your broadband charge
Charity representatives who stop you in the street
‘Optional’ restaurant service charges which are automatically added to your bill
Misleading supermarket promotions
The increased cost of holidays during the school holidays
Buy-one-get-one-free deals instead of paying half price for one item
Sales promotions you can never benefit from (e.g. cheap flights)
Introductory savings rates which drop to virtually nothing
Paying for carrier bags
Charges for using your smart phone abroad
When insurers don’t show last year’s premium on your renewal notice
Not being able to telephone your bank branch
Minimum spend limits for using a debit/credit card
The survey of 2,000 UK adults, commissioned by Gocompare.com Money, also looked at why people felt annoyed by these money matters. 58% of those surveyed said they hate to think that they’ve been conned into paying more than they should, while 56% said ‘It’s not about the amount of money, it’s about the principle’. Just over half (52%) said that they hate feeling misled over money.
Commenting on the research, Ella Hastings, market research manager for Gocompare.com, said: “In recent years, most of us have suffered nuisance, unsolicited calls and texts from PPI claims companies – which can be both inconvenient and irritating. Nobody likes to feel that they’ve been ripped-off or misled, so it’s no surprise to see that pricey premium rate phone numbers, booking fees, misleading charges and promotions, and school holiday price hikes have also made it into the nation’s top 10 money gripes.
“While some of the charges and extra costs associated with the money gripes listed in our survey are unavoidable, by being an active shopper and comparing deals from a range of providers you can make sure you’re not paying over the odds for a range of goods and services. For example, comparison websites make short work of comparing prices for insurance, energy, broadband and travel deals. Also, as boring as it may be, before signing-up to a new service, subscription or financial product, it’s essential to read the small-print. This will contain details of any charges, notice periods, excesses and any other terms and conditions. That way you shouldn’t be caught-out by any nasty financial surprises.”
*On 1 October 2015, Bilendi conducted an online survey among 2,000 randomly selected British adults who are Maximiles UK panelists. The margin of error – which measures sampling variability – is +/-2.2%. The results have been statistically weighted according to the most current education, age, gender and regional data to ensure samples representative of the entire adult population of the United Kingdom. Discrepancies in or between totals are due to rounding.