What to do if your security has been compromised

There are steps you can take if you’re concerned that your security has been compromised.

  • Immediately change the passwords or PIN numbers for your accounts. If you use the same password for multiple accounts make sure you change it for each account.

  • If you believe your financial accounts may have been compromised, contact the financial institutions who provide the accounts and check your bank and credit card statements for fraudulent transactions.

  • Regularly obtain a copy of your credit file and check it for entries you don’t recognise. Callcredit, Equifax and Experian can provide you with your credit file. An identity protection service can monitor your file for you and alert you by SMS or email of potentially fraudulent activity.  Depending on the service, you may also have access to a dedicated caseworker in the event that a fraud has occurred.

  • If you have been a victim of fraud beware of ‘fraud recovery fraud’. This is when fraudsters offer to help you recover the money you’ve already lost.

  • Consider reporting the attack to the Police. You can also get in touch with Action Fraud, the UK’s national fraud reporting centre. Use their online fraud reporting tool or call 0300 123 2040 to speak to one of their specialist fraud advisers.

  • If you have received what you think is a phishing email that claims to be from gocompare.com, you should forward it to us at phishing@gocompare.com and then delete it from your inbox.
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