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Choose a category below and provide us with as much detail as possible. We will then direct you to the right person in our customer service team who will aim to respond to your query within three working days.

Support Hours

9:00am - 5:30pm

Monday to Friday, excluding bank holidays

Marketing and business enquiries

If you've got a business or marketing opportunity, please email us at:

business-development@gocompare.com

marketing@gocompare.com

We aim to reply to your query within three working days

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We aim to reply to your query within three working days.

Free Excess Cover for Car Insurance

How do I get my free excess cover?

How do I claim on my free excess cover?

Will my no-claims bonus be affected by claiming on the excess cover policy?

How much free excess cover will I have?

Does my car insurer provide the excess cover?

It's free? What's the catch?

Why don’t I qualify for free excess cover?

If I claim will you guarantee a pay out?

Can I have multiple excess cover policies?

Can an additional named driver on my policy claim?

Will I keep the free excess protection if I cancel my car insurance policy?

How many times can I claim?

Can I claim if I have an accident in another car?

Does my excess cover policy cover claims for acts of god and criminal damage?

What if the excess on my car insurance policy is less than £250?

Can I have the free policy if I already have excess cover?

What if my car insurance and excess cover policy end while the claim's still ongoing?

Can I increase the level of cover?

Does my free excess cover automatically renew year on year?

How do I cancel my free excess cover?

My free excess cover has been cancelled, why is that?

Didn't find the answer to your question? Get in touch.

Free Excess Cover for Home Insurance

It's free? What’s the catch?

How much free home excess cover will I have?

What if the excess on my home insurance policy is less than £250?

Why can't I claim for accidental loss or damage?

Can I have multiple home excess cover policies?

Does this cover multi-home claims?

When does my cover start?

When will my home excess cover documents arrive?

Will my home insurance premiums go up if I make a claim on my home excess cover policy?

What happens if I cancel my home insurance?

How do I cancel my free home excess cover?

My free home excess cover has been cancelled, why is that?

Will my home excess cover renew next year?

Can I claim on my car excess cover for a home insurance claim?

How do I update/change the details on my free home excess cover?

What happens if I move home?

Who provides the cover?

Didn't find the answer to your question? Get in touch.

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We aim to treat our customers fairly at all times, especially when they are not happy or they feel have cause for complaint. We take any complaint very seriously. Find out how we deal with your complaints here.

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Support Hours

9:00am - 5:30pm

Monday to Friday, excluding bank holidays

Marketing and business enquiries

If you've got a business or marketing opportunity, please email us at:

business-development@gocompare.com

marketing@gocompare.com

We aim to reply to your query within three working days