CONTACT US

Got a question or a complaint? We're here to help. Choose a category below and provide us with as much details as possible. We will then direct you to the right person in our customer service team who will aim to respond to your query within three working days.

  • Login / Account If you're having problems logging in or you have a query about your account, please use this option to get in touch with us.
  • Website If you're experiencing any technical difficulties or website errors, or you're having trouble completing a quote, please use this option to tell us about it.
  • General enquiry If you have a query about a product or service, a request for further information or action, or you wish to provide feedback on our service - whether good or bad - please use this option.
  • A complaint We're committed to providing the best possible service and to treating our customers fairly at all times. If you feel that we haven't met your expectations and there's been an unsatisfactory or unacceptable outcome, we'd like you to tell us. You can ask for help or give feedback by using the 'General enquiry' button, but if you want to make a complaint you should use this section.
  • Dine membership If you have a query about claiming your FREE Dine membership, please use this option to get in touch with us.
  • Free excess cover If you have any questions about redeeming your excess cover or how to make a claim, use this option to get in touch with us.
 
What would you like to contact us about?

Dine FAQ

How do I claim my membership?

You don't have to do anything to claim your Membership. Once you have made a Qualifying Purchase you will be sent a Reward Email setting out how you can activate your Membership.

What is a qualifying purchase?

A Qualifying Purchase is where an eligible customer purchases car, home, van, bike or pet insurance through GoCompare during the Promotion Period.

Who is eligible?

The Dine Promotion Period ran up to 31st of May. Only customers who have purchased car, home, van, bike or pet insurance through GoCompare during this time are eligible.

Is there a time limit to make a qualifying purchase?

All Qualifying Purchases must be made within 1 month of the Membership Invitation Email to enable you to receive your Membership.

When will I receive my membership?

You will receive your Membership within 7 days of the purchase date. You will be sent a Reward Email containing a link to a page where you can activate your Membership.

How many memberships can I claim?

You can only claim one Membership per email address after the sale has been validated in accordance with the Terms and Conditions of this offer.

Can I buy a product direct and still receive a membership?

Customers will only be eligible to receive a Membership if the Qualifying Purchase is made through the website or through the website but completed via the telephone directly with the product provider, providing the customer has informed the provider of the GoCompare quote and valid reference number.

I used a different email address when purchasing a product than the email address the reward email was sent to?

In order to claim a Membership, you must use the same email address when making a Qualifying Purchase. If you use a different email address at any point then you will be unable to claim a Membership.

Why is the membership not available on all products?

We have offered the Membership for the purchase of car, home, van, bike or pet insurance only on our site.

Can I back date an membership claim?

Unfortunately not. The Membership offer is only valid from 20 April 2018.

Is it free to collect my membership?

There are no additional or administrative charges for you to receive your Membership, once you have made a Qualifying Purchase your Membership will be issued to you within 7 days.

How will I receive my membership?

After you have made a Qualifying Purchase, we will verify the sale, you will then receive a Reward Email with a link to activate your Membership. Please note this process could take up to 7 days.

It's been 7 days and I haven't received my membership, where is it?

If you haven't received your Membership and it's been 7 days since you made your Qualifying Purchase, email us at rewardteam@gocompare.com and they will investigate why you have not received your Membership.

Free Excess Cover FAQ

What's excess protection insurance?

If you need to claim on your car insurance and have to pay the excess because you're found to be at fault, excess protection insurance will refund the cost of the excess up to the limit of the excess protection policy.

How do I claim my free excess protection cover?

After you buy your car insurance through us you'll get an email. Click the link and fill in your details.

How much free excess protection will I have?

It'll cover the cost of your excess, up to £250. So, if your excess is £300, the policy will cover £250 and you'll pay £50.

When does my cover start?

When you buy car insurance through us, your excess protection will start on the same day.

Does my car insurer provide the excess protection cover?

No. It's provided by Gocompare and administered for us by Autonet Insurance Services. The policy is underwritten by Inter Partner Assistance SA UK Branch (IPA) which is fully owned by the Axa Assistance Group.

Will my no-claims bonus be affected by claiming on the excess protection policy?

The excess protection policy doesn't offer any protection for your no-claims bonus, so it's likely to be affected if you make a fault claim. There is no no-claims bonus earned on the excess protection policy itself.

Will my car insurance premiums go up if I make a claim on my excess protection policy?

Claiming under your excess protection won't affect your car insurance premium price, but if you've made a claim on your car insurance it's likely that it'll increase because of that, especially if you're found to be at fault.

Can I have multiple excess protection policies?

You can have one excess protection policy for every car insurance policy you buy through us.

Can an additional named driver on my policy claim?

Yes. The policy covers the excess paid on your car insurance policy and this excess would still apply to additional named drivers - so they'd also benefit from the excess protection.

What happens if I change my car?

As long as you just change your car with your insurer and keep the same car insurance policy, your excess protection cover will still be valid. If you end your policy and take out a new one for the new car, your excess protection policy will end when the car insurance policy ends.

Will I keep the free excess protection if I cancel my car insurance policy?

No. If you cancel your car insurance, your excess protection cover will also be cancelled. This also goes for if your insurer cancels of voids your policy.

How many times can I claim?

You can claim as many times as you need to, as long as you don't exceed the £250 annual policy limit. Once you've made claims totalling the £250 limit the policy will end and won't pay out again.

Can I claim if I have an accident in another car?

No. The excess protection only applies to the car you bought insurance for with GoCompare, so it won't apply to any other cars you drive.

Does my excess protection policy cover claims for acts of god and criminal damage?

If your car insurance policy covers these claims and an excess is applied, your excess protection policy can be used, as long as the claim isn't solely for breakdown, windscreen repair/replacement or glass repair/replacement.

What if the excess on my car insurance policy is less than £250?

It's not a problem -it just means you'll be able to claim more than once on the excess protection policy if you needed to. So if your excess is £100, you could claim a maximum of three times: twice for £100 and once for £50 (paying the other £50 excess on that claim yourself).

Can I have the free policy if I already have excess protection cover?

If your excess is covered by any other insurance then this policy would only pay out a proportionate share of the claim. All policies will together only pay out a maximum of the total excess - it's fraud to attempt to profit by claiming for your excess more than once.

What if my car insurance and excess protection policy end while the claim's still ongoing?

As long as the date of the incident was within the term of your car insurance policy your excess protection cover will still apply.

It's free? Whats the catch?

We believe the right insurance should always cost you less - and that includes not having to worry about a giant excess if you're unfortunate enough to need to make a claim.

Why don’t I qualify for free excess cover?

You'll only get the free excess cover if you complete a full car insurance quote from us and buy through us as well. You'll also need to be at least 17 years old and have an excess on your car insurance policy. See our full terms and conditions for more.

Can I increase the level of cover?

No. Our free excess protection cover has a limit of up to £250 in the policy period.

Does the excess cover automatically renew year on year?

No. You will need to quote and buy your car insurance through GoCompare when your renewal is due to be eligible for the free excess protection cover.

Will I need to give card or account details?

No. The excess protection cover is completely free, so you don't need to provide your card or account details. All you need to do is quote and buy your car insurance through GoCompare and you will be eligible for the free excess protection cover.

If I claim will you guarantee a pay out?

If you have to make a claim under your car insurance policy and you've paid your excess, you will be able to claim under the excess protection cover - make sure you have proof of payment.

You've chosen to contact us about a complaint. If you have a query or wish to provide feedback on our service - whether good or bad - please use the ‘general enquiry’ option instead.

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SUPPORT HOURS

9:00am – 5:30pm
Monday to Friday, excluding bank holidays

MARKETING AND BUSINESS ENQUIRIES

If you've got a business or marketing opportunity, please email us at:

business-development@gocompare.com

marketing@gocompare.com