COVID-19 information

With the development of COVID-19 we have taken necessary precautions and our customer service team are now working remotely. This might mean we are a little slower than normal to respond to your query. We apologise for any inconvenience this might cause and appreciate your understanding at this difficult time.

Contact Us

Got a question for us? Drop us a line, we’re here to help.

Choose a category below and provide us with as much detail as possible. We will then direct you to the right person in our customer service team who will aim to respond to your query within three working days.

Support Hours

9:00am - 5:30pm

Monday to Friday, excluding bank holidays

Marketing and business enquiries

If you've got a business or marketing opportunity, please email us at:

business-development@gocompare.com

marketing@gocompare.com

We aim to reply to your query within three working days

Frequently asked questions

General FAQs

Free Excess Cover FAQs

What would you like to contact us about?

Please select:
Free Excess Cover

What's excess cover?

How do I get my free excess cover?

How much free excess cover will I have?

When does my cover start?

Does my car insurer provide the excess cover?

Will my no-claims bonus be affected by claiming on the excess cover policy?

Will my car insurance premiums go up if I make a claim on my excess cover policy?

Can I have multiple excess cover policies?

Can an additional named driver on my policy claim?

What happens if I change my car?

Will I keep the free excess protection if I cancel my car insurance policy?

How do I claim on my free excess cover?

How many times can I claim?

Can I claim if I have an accident in another car?

Does my excess cover policy cover claims for acts of god and criminal damage?

What if the excess on my car insurance policy is less than £250?

Can I have the free policy if I already have excess cover?

What if my car insurance and excess cover policy end while the claim's still ongoing?

It's free? What's the catch?

Why don’t I qualify for free excess cover?

Can I increase the level of cover?

Does my free excess cover automatically renew year on year?

Will I need to give card or account details?

If I claim will you guarantee a pay out?

How do I cancel my free excess cover?

My free excess cover has been cancelled, why is that?

Didn't find the answer to your question? Get in touch.

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General Enquiry

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Support Hours

9:00am - 5:30pm

Monday to Friday, excluding bank holidays

Marketing and business enquiries

If you've got a business or marketing opportunity, please email us at:

business-development@gocompare.com

marketing@gocompare.com

We aim to reply to your query within three working days

Frequently asked questions

General FAQs

Free Excess Cover FAQs