COVID-19 information

With the development of COVID-19 we have taken necessary precautions and our customer service team are now working remotely. This might mean we are a little slower than normal to respond to your query. We apologise for any inconvenience this might cause and appreciate your understanding at this difficult time.

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Choose a category below and provide us with as much detail as possible. We will then direct you to the right person in our customer service team who will aim to respond to your query within three working days.

Support Hours

9:00am - 5:30pm

Monday to Friday, excluding bank holidays

Marketing and business enquiries

If you've got a business or marketing opportunity, please email us at:

business-development@gocompare.com

marketing@gocompare.com

We aim to reply to your query within three working days

Frequently asked questions

General FAQs

Free Excess Cover FAQs

What would you like to contact us about?

Please select:
Free Excess Cover

What's excess cover?

How do I get my free excess cover?

How much free excess cover will I have?

When does my cover start?

Does my car insurer provide the excess cover?

Will my no-claims bonus be affected by claiming on the excess cover policy?

Will my car insurance premiums go up if I make a claim on my excess cover policy?

Can I have multiple excess cover policies?

Can an additional named driver on my policy claim?

What happens if I change my car?

Will I keep the free excess protection if I cancel my car insurance policy?

How do I claim on my free excess cover?

How many times can I claim?

Can I claim if I have an accident in another car?

Does my excess cover policy cover claims for acts of god and criminal damage?

What if the excess on my car insurance policy is less than £250?

Can I have the free policy if I already have excess cover?

What if my car insurance and excess cover policy end while the claim's still ongoing?

It's free? What's the catch?

Why don’t I qualify for free excess cover?

Can I increase the level of cover?

Does my free excess cover automatically renew year on year?

Will I need to give card or account details?

If I claim will you guarantee a pay out?

How do I cancel my free excess cover?

My free excess cover has been cancelled, why is that?

Didn't find the answer to your question? Get in touch.

MOT for a Tenner

How do I check when my MOT's due?

How do I get my car £10 MOT?

What should I do if I don't receive my voucher?

What do I do with my voucher code?

What's included in the £10 car MOT?

What if my car needs a retest?

When can I get my test?

What if I change my mind or I need to cancel?

I’m not happy with the service. Who do I speak to?

What do I do if the website for finding a garage isn’t working?

How long will it take for the garage to contact me to confirm my booking?

There aren’t any garages showing in my area. Does that mean I can't use the service?

I have a disability and can't get out of my car unaided. Can I still have the MOT?

Can a technician come to my home to do the MOT?

What should I do if I have a complaint about the garage, or about WhoCanFixMyCar.com?

What time is my MOT test?

What happens if I can't get hold of the garage?

What happens if the garage cancels my MOT test appointment?

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General Enquiry

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A Complaint

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Support Hours

9:00am - 5:30pm

Monday to Friday, excluding bank holidays

Marketing and business enquiries

If you've got a business or marketing opportunity, please email us at:

business-development@gocompare.com

marketing@gocompare.com

We aim to reply to your query within three working days

Frequently asked questions

General FAQs

Free Excess Cover FAQs