Frequently asked questions (FAQs)

The most frequently asked questions (FAQs) about Gocompare.com's service, plus links to more detailed FAQs on each product that we offer.

Most common queries:

How do I retrieve a saved quote?
How do I retrieve my password?
How do I update personal details?
How do I buy a policy?
FAQs on individual products

General questions

Why do you ask for my mother's maiden name?

Some of the sites we visit to get your quotes require this information for security purposes.

If you're not happy providing this information it's acceptable to use any surname you wish, but you'll need to remember the name you used as you may be asked to confirm it at a later stage.

You've asked me to create a password, why won't you accept what I've entered?

Ensure that the password you're entering has a minimum of six and a maximum of 50 characters.

The stronger your password, the lower the risk of someone guessing it and trying to use that information to access your personal details. We recommend that you avoid using common words and names or your Pin numbers.

Please note: If you click the 'Get My Quotes' button at the end of the quote form and you haven't ticked that you accept our Terms and Conditions, you'll also need to re-enter your password before you can proceed.

How do I change my password?

You can change your password in a secure area of Gocompare.com. To do this:

Click the 'Sign in' button (located in the top-right corner of the site)
Enter your details to sign in (using your existing password)
Select the 'Your account details' tab
Select 'Reset your password'
Enter your new password and confirm
Click 'Save'

I've forgotten my password. What should I do?

If you've forgotten your password you can request a link to a page where you can reset it. To do this:

Click the ‘Sign in' button (located in the top-right corner of the site)
Click on the 'forgotten your password?' link that appears underneath the password input
You'll be asked for your first name, surname, email address and date of birth
Enter your details then click the 'Continue' button
We'll send you a link to a page where you can easily reset your password
Once your password has been reset, you'll be taken to a page where you can sign in to your account

How do I update my personal details?

You can change your personal details in a secure area of Gocompare.com. To do this:

Click the 'Sign in' button (located in the top-right corner of the site)
Enter your details to sign in (using your existing password)
Select the 'Your account details' tab
Enter your new details where relevant
Click 'Save' and then click 'Yes' in the confirmation box
Your details are now updated

Please note that any existing quotes will automatically become void and you'll need to re-run your details again to obtain new quotes based on your updated information.

How do I unsubscribe from your mailing list?

We'd like to stay in touch with you so we can remind you when your next renewal is due and, from time to time, let you know about new services from Gocompare.com.

If you don't want to be contacted by us, you can unsubscribe and we'll remove your details from our contact list.

When you unsubscribe online you'll be asked to enter your email address, password and date of birth and we'll then confirm that you've successfully unsubscribed. Please note: It may take up to five working days for your request to be fully processed.

Alternatively you can contact us online or email us at unsubscribe@gocompare.com or write to us at the address below and ask for your details to be removed. Press office

    Data Protection Officer
    Gocompare.com Limited
    Imperial House
    Imperial Way
    Newport, Gwent, NP10 8UH
    United Kingdom

How do I change my email address?

You can change your email address in a secure area of Gocompare.com. To do this:

Click the 'Sign in' button (located in the top-right corner of the site)
Enter your details to sign in (using your old email address)
Select the 'Your account details' tab
Enter your new email address
Click 'Save' and then click 'Yes' in the confirmation box

How do I get another quote?

If you've already used Gocompare.com to compare quotes for car, home, motorbike, van or pet insurance, you can sign in to your Gocompare.com account to get a new quote.

When you sign in you'll be taken straight to your quote history page, where you can click the 'New quote' button for the insurance you're interested in.

We've saved all your details securely so you won't have to enter them again when you get another quote.

How do I retrieve my saved quotes?

You'll need to sign in to your Gocompare.com account using either the 'Sign in' or 'Retrieve quotes' buttons.

After entering your email address, date of birth and password to sign in, you'll be taken straight to your quote history page, where you can access your saved car, home, motorbike, van or pet insurance quotes.

Where are my policy documents?

Your documents may be sent to you by post directly from the insurance company you choose, or they may make the policy documents available online.

If documents are sent by post they're normally dispatched the next working day, but can take up to seven days to arrive. If you haven't received your documentation within seven days, please contact the insurance company directly and they'll be able to assist you further.

Do non-motoring convictions need to be disclosed?

Convictions considered to be spent under the Rehabilitation of Offenders Act 1974 don't need to be disclosed. If you're unsure, you can use Unlock’s Criminal Record Disclosure Calculator^† to calculate whether your convictions are spent.

Who can I contact if I have an unspent conviction and can't obtain a quote?

Unlock (the National Association of Reformed Offenders) provide access to a list of insurers who offer insurance if you have an unspent conviction. Car

Their website also provides independent information and advice on how convictions can affect insurance. You can access the information by visiting their website www.unlock.org.uk.^†