The most frequently asked questions (FAQs) about GoCompare's service.
Wondering how to make a claim on your excess policy? Just follow the five steps in the video below.
No. It's provided by Gocompare and administered for us by Atlanta1 Insurance Services Ltd which is authorised and regulated by the Financial Conduct Authority, number 308213.
The policy is underwritten by Inter Partner Assistance SA UK Branch (IPA) which is fully owned by the Axa Assistance Group. Inter Partner Assistance SA is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Inter Partner Assistance SA firm register number is 202664. You can check this on the Financial Services Register by visiting the website www.fca.org.uk/register.
To get a refund on your excess, you’ll need to claim it back online. You’ve got six months from when your car insurance claim gets settled to get your excess back.
You’ll need your scheme code: 10536
And these documents to hand:
If you cancel your car insurance, we’ll cancel your excess cover too. That’s because your excess cover runs alongside your car insurance. We’ll send you an email confirming this has happened.
Sometimes we have to cancel policies for reasons we can’t always explain, but that’s very rare.
To change your address, email us your full address including postcode. If you’ve changed car, we need the make, model and registration number.
You can securely change your password by:
If you've forgotten your password, you can request a link to a page where you can reset it. To do this:
We’ll then email you a link to a secure page that allows you to reset your password.
Once you’ve reset your password, you'll be taken to a page where you can sign in to your account.
You should’ve got your password reset link within five minutes of requesting it. Check your junk or spam folder first. If it’s not there, request another one.
Reset password links expire after 24 hours or when you request another one. So you’ll need to use the most recent one to reset your password.
If you still cant get into your account, get in touch with us.
The password has to be between six and 50 characters long. It can include letters and numbers but not < > : ; ' , & " / or spaces.
Avoid using common words and important details to make your password – the stronger your password, the less likely someone will guess it and try to access your personal details.
Please note: If you click the 'Accept and get quotes' button and you haven't ticked that you accept our Terms and Conditions, you'll also need to re-enter your password before you can continue.
If you have already got a quote with us, you can click on the ‘Sign in’ button (located in the top-right corner of the site) to sign in to your GoCompare account to get a new quote.
When you sign in you'll be taken straight to your quote history page, where you can click the 'New quote' button to get a quote for whichever product you’re interested in.
All your details are safely saved, so you won't have to enter them again when you get another quote, unless your details have changed.
Sign in to your account first. Then, you can view all your quotes by clicking ‘View prices’.
If you want to buy a policy, click ‘View details’ to read more about the policy before clicking ‘Proceed to site’ to buy your insurance.
If your quotes have expired, you’ll need to check your details are right to get quotes again.
Most insurers have paperless policy documents, which means they’ll be emailed to you, or viewable online.
If the documents are sent by post, they're normally dispatched the next working day, but can take up to seven days to arrive.
If you haven't received your documentation within seven days, contact your insurer and they'll be able to help you further.
If you’re not sure who your insurer is, you can find out by signing into your GoCompare account.
To do this:
If there’s nothing there, try looking through your online bank and credit card statements for payments to an insurer. If you can’t find any, call your bank. They should be able to help.
It’s also worth doing a search on your email inbox for ‘car insurance’ or ‘policy documents’.
We’d like to stay in touch with you, so we can send you reminders and let you know about new services that might interest you.
If this isn’t something you want, you can unsubscribe and we’ll remove your details from our contact list.
To unsubscribe online you’ll be asked to enter your email address, password and date of birth. We’ll then confirm that you’ve successfully unsubscribed.
Please note: It may take up to five working days for your request to be fully processed.
Data Protection Officer
Newport, Gwent, NP10 8UH
We email you 30 days before your renewal date (the date you provided the last time you compared quotes). It’s just a handy reminder that you should consider comparing to find the right cover for the best price.
You can change your personal details in a secure area of GoCompare. To do this:
Please note: Existing quotes will automatically become void, so you'll need to re-run them based on your updated information.
You can easily change your email address securely. To do this:
The validation process can take between 90 to 180 days to be approved and rewarded. If you are a voucher customer, the same validation period applies and you must claim your voucher within 60 days.
After the 60 days have passed you will no longer be eligible for the voucher. Please check all T&Cs available on the respective reward site.
It’s possible you did not take all the relevant steps as listed in the T&Cs on the respective reward site, if this is the case, your cashback or voucher would not be validated.
Unfortunately, GoCompare are unable to help you with any queries if cashback has been declined. You will need to raise a transaction query with the respective reward site directly. You should receive an outcome within 20 working days. If your cashback is declined, this decision came from GoCompare and will not be looked into further by the cashback site or GoCompare. Please check all T&Cs available on the respective reward site.
Unfortunately, the team at GoCompare are unable to help you with any queries relating to cashback. You will need to raise a transaction query with the respective reward site directly. You should receive an outcome within 20 working days. If your cashback is declined, this decision came from GoCompare and will not be looked into further by the cashback site or GoCompare. Please check all T&Cs available on the respective reward site.
You have a number of rights under data protection laws such as to request to access the personal information we hold on you or to request to have your personal information erased.
If you wish to exercise any of your rights please contact:
By email: firstname.lastname@example.org
By post: Gocompare.com Limited, Imperial House, Imperial Way, Newport NP10 8UH
Our DPO’s contact details are: email@example.com
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. If this is the case, we will notify you and keep you updated.