The most frequently asked questions (FAQs) about GoCompare's service.
To get a refund on your excess, you’ll need to claim it back online. You’ve got six months from when your car insurance claim gets settled to get your excess back.
You’ll need your scheme code: 10536
And these documents to hand:
No. It's provided by Gocompare and administered for us by Atlanta1 Insurance Services Ltd which is authorised and regulated by the Financial Conduct Authority, number 308213.
The policy is underwritten by Inter Partner Assistance SA UK Branch (IPA) which is fully owned by the Axa Assistance Group. Inter Partner Assistance SA is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Inter Partner Assistance SA firm register number is 202664. You can check this on the Financial Services Register by visiting the website www.fca.org.uk/register.
Accidental loss or damage claims aren't covered.
Our free home excess cover is there for totally unexpected claims - for example, if a tree falling damages your building or your possessions are stolen as we believe that's where it will be the most helpful.
You can have one excess cover policy for every home insurance policy you buy through us.
Our free home excess cover only includes valid claims for the home covered under the insurance policy you bought through GoCompare.
When you buy home insurance through us, your home excess cover will start on the same day.
Your premiums won’t go up because you’ve claimed on your home excess cover. But they probably will in the future because you’ve made a claim on your home insurance.
If you cancel your home insurance within the first 14 days, we’ll cancel your home excess cover too.
If you don’t want free home excess cover anymore, you can cancel your policy through the management portal.
No. You'll need to compare and buy home insurance with us again if you want free home excess cover for another year.
No - your car insurance excess cover doesn't cover home insurance claims and vice versa.
You can update your details through the home excess cover management portal.
Home excess cover is provided by GoCompare and arranged by Coplus. The policy is underwritten by Astrenska Insurance Limited. You can check this on the FCA website by visiting https://register.fca.org.uk/s/
You can securely change your password by:
If you've forgotten your password, you can request a link to a page where you can reset it. To do this:
We’ll then email you a link to a secure page that allows you to reset your password.
Once you’ve reset your password, you'll be taken to a page where you can sign in to your account.
If you have already got a quote with us, you can click on the ‘Sign in’ button (located in the top-right corner of the site) to sign in to your GoCompare account to get a new quote.
When you sign in you'll be taken straight to your quote history page, where you can click the 'New quote' button to get a quote for whichever product you’re interested in.
All your details are safely saved, so you won't have to enter them again when you get another quote, unless your details have changed.
Sign in to your account first. Then, you can view all your quotes by clicking ‘View prices’.
If you want to buy a policy, click ‘View details’ to read more about the policy before clicking ‘Proceed to site’ to buy your insurance.
If your quotes have expired, you’ll need to check your details are right to get quotes again.
If you’re not sure who your insurer is, you can find out by signing into your GoCompare account.
To do this:
If there’s nothing there, try looking through your online bank and credit card statements for payments to an insurer. If you can’t find any, call your bank. They should be able to help.
It’s also worth doing a search on your email inbox for ‘car insurance’ or ‘policy documents’.
You can unsubscribe online - enter your email address, password and date of birth. We’ll then confirm that you’ve successfully unsubscribed.
It may take up to five working days for your request to be fully processed.
Alternatively, you can email us at unsubscribe@gocompare.com or write to us at the address below and ask for your details to be removed.
Data Protection Officer
Gocompare.com Limited
Imperial House
Imperial Way
Newport, Gwent, NP10 8UH
United Kingdom
We email you 30 days before your renewal date (the date you provided the last time you compared quotes). It’s just a handy reminder that you should consider comparing to find the right cover for the best price.
You can change your personal details in a secure area of GoCompare. To do this:
Please note: Existing quotes will automatically become void, so you'll need to re-run them based on your updated information.
You can get in touch via our contact page.
The validation process can take between 90 to 180 days to be approved and rewarded. If you are a voucher customer, the same validation period applies and you must claim your voucher within 60 days.
After the 60 days have passed you will no longer be eligible for the voucher. Please check all T&Cs available on the respective reward site.
Unfortunately, the team at GoCompare are unable to help you with any queries relating to cashback. You will need to raise a transaction query with the respective reward site directly. You should receive an outcome within 20 working days. If your cashback is declined, this decision came from GoCompare and will not be looked into further by the cashback site or GoCompare. Please check all T&Cs available on the respective reward site.
You have a number of rights under data protection laws such as to request to access the personal information we hold on you or to request to have your personal information erased.
If you wish to exercise any of your rights please contact:
By email: customerservices@gocompare.com
By post: Gocompare.com Limited, Imperial House, Imperial Way, Newport NP10 8UH
Our DPO’s contact details are: dpo@gocompare.com
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. If this is the case, we will notify you and keep you updated.