Frequently asked questions (FAQs)

Why do you need my mother's maiden name?

Some of the sites we visit to get your quotes require this information for security purposes.

If you're not happy providing this information it's acceptable to use any surname you wish, but you'll need to remember the name you used as you may be asked to confirm it at a later stage.

Why won’t you accept the password I’ve created?

The password has to be between six and 50 characters long. It can include letters and numbers but not < > : ; ' , & " / or spaces.

Avoid using common words and important details to make your password – the stronger your password, the less likely someone will guess it and try to access your personal details.

Please note: If you click the ‘Accept and get quotes’ button and you haven't ticked that you accept our Terms and Conditions, you'll also need to re-enter your password before you can continue.

How do I change my password?

You can securely change your password by:

• Clicking the ‘Retrieve quotes’ button, located in the top-right corner of the site)
• Enter your sign in details (using your existing password)
• Hover your mouse over the ‘My Account’ button (located in the top-right corner of the site)
• Click on ‘My account details’
• Select the ‘Manage password’ tab
• Enter your existing password and your new password.
• Retype your new password and then click ‘Save’.

I've forgotten my password. What should I do?

If you've forgotten your password, you can request a link to a page where you can reset it. To do this:

• Click the ‘Retrieve quotes’ button (located in the top-right corner of the site)
• Click the ‘Forgotten your password?’ link that appears underneath the ‘Sign in’ button
• Enter your email address. If you’ve got more than one account linked to the email address, you'll be asked for your first name, surname and date of birth.
• Click on the ‘Submit’ button

We’ll then email you a link to a secure page that allows you to reset your password.

Once you’ve reset your password, you'll be taken to a page where you can sign in to your account.

How do I update my personal details?

You can change your personal details in a secure area of GoCompare. To do this:

• Clicking the ‘Retrieve quotes’ button (located in the top-right corner of the site)
• Enter your sign in details (using your existing password)
• Hover your mouse over the ‘My Account’ button (located in the top-right corner of the site)
• Click on ‘My account details’
• Enter your new details into the relevant boxes
• Click 'Save' and then click 'Yes' in the confirmation box

Please note: Existing quotes will automatically become void, so you'll need to re-run them based on your updated information.

How do I unsubscribe from your mailing list?

We’d like to stay in touch with you, so we can send you reminders and let you know about new services that might interest you.

If this isn’t something you want, you can unsubscribe and we’ll remove your details from our contact list.

To unsubscribe online you’ll be asked to enter your email address, password and date of birth. We’ll then confirm that you’ve successfully unsubscribed.

Please note: It may take up to five working days for your request to be fully processed.

Alternatively, you can contact us online, email us at unsubscribe@gocompare.com or write to us at the address below and ask for your details to be removed.

Data Protection Officer
Gocompare.com Limited
Imperial House
Imperial Way
Newport, Gwent, NP10 8UH
United Kingdom

How do I change my email address?

You can easily change your email address securely. To do this:

• Click the ‘Retrieve quotes’ button (located in the top-right corner of the site)
• Enter your sign in details (using your old email address)
• Hover your mouse over the ‘My Account’ button (located in the top-right corner of the site)
• Click on ‘My account details’
• Enter your new email address
• Click 'Save' and then click 'Yes' in the confirmation box

How do I get another quote?

If you have already got a quote with us, you can click on the ‘Retrieve quotes’ button (located in the top-right corner of the site) to sign in to your GoCompare account to get a new quote.

When you sign in you'll be taken straight to your quote history page, where you can click the 'New quote' button to get a quote for whichever product you’re interested in.

All your details are safely saved, so you won't have to enter them again when you get another quote, unless your details have changed.

How do I get my saved quotes?

You can click on the ‘Retrieve quotes’ button (located in the top-right corner of the site) to sign in to your account and view your saved quotes.

Where are my policy documents?

Most insurers have paperless policy documents, which means they’ll be emailed to you, or viewable online.

If the documents are sent by post, they're normally dispatched the next working day, but can take up to seven days to arrive.

If you haven't received your documentation within seven days, contact your insurer and they'll be able to help you further.

Do I need to disclose non-motoring convictions?

Yes. If you have any unspent convictions they must be disclosed to your insurer, even if they’re nothing to do with motoring.

Convictions considered to be spent under the Rehabilitation of Offenders Act 1974 don't need to be disclosed.

If you're unsure, you can use Unlock’s Criminal Record Disclosure Calculator to calculate whether your convictions are spent or unspent.

What do I do if I have an unspent conviction and can't get a quote?

Unlock (a charity for people with convictions) have a list of insurers who offer cover if you have an unspent conviction.

Their website also provides independent information and advice on how convictions can affect your insurance. You can find out more by visiting their website.