How might you use my personal information? |
What lawful basis will you have to use my personal information in this way? |
Why do you use my personal information in this way? |
We may share your personal information with our approved partners and third party product providers so that they can return a quote to you via our website. For example, if you use our car insurance comparison service, we will send your personal information to our panel of approved motor insurers so that they can return car insurance quotes to you via our website. |
This processing of your personal information is necessary so that we can provide our services to you in accordance with our website terms and conditions. If we process special category data for this purpose, we will do so only if the law allows us to and at all times strictly in accordance with the terms of our policy document. If you would like to view a copy of our policy document, click here. |
Without processing your personal information in this way we would be unable to provide our services to you. |
We may share your personal information with a limited number of approved third party data providers in return for further information about you and/or the risk you are looking to insure. We use this further information for data enrichment purposes and in order to auto-populate relevant fields within our website journeys to save you time and effort. For example, if you run a car insurance quote and provide us with your vehicle registration number, we may search the databases of our approved third party data providers in order to auto-populate information about your vehicle (including, but without limitation, information about your vehicle’s make, model and estimated value). |
We have a legitimate interest in processing your personal information in this way. |
It is in our legitimate interests to process your personal information in this way so that we can provide a more user-friendly, intuitive and enjoyable price and product comparison experience. We know that our customers’ time is valuable and hence we strive to save people everywhere time and money! |
We may process your personal information for the purposes of providing you with our continuous savings services, such as our “auto-quote” service. For example, if you have previously used our car insurance comparison service then we may process your personal information in order to obtain a car insurance quote on your behalf. |
We have a legitimate interest in processing your personal information for the purposes of providing you with our continuous savings services except where our provision of this service necessitates the processing of special category data. We will only process special category data for the purposes of providing our continuous savings services to you with your consent, if the law allows us to and at all times in accordance with the terms of our policy document. If you would like to view a copy of our policy document, click here. |
Our continuous savings services, such as our "auto-quotes" service, means that we do all of the hard work of generating a quote for you whenever your insurance policy or other product is due for renewal. We generate "auto-quotes" early which often means that we secure a better price for you via our website than you might obtain yourself by generating a quote on a date which is closer to your renewal date. You can still come back to our website and run your own quotes or simply confirm that the details we hold about you for the purposes of your "auto-quote" remain correct and then purchase your insurance policy or other product directly via your "auto-quote" - thereby saving you time and money! |
If you opt-in to receive renewal reminders from us, we may process your personal information for the purposes of providing renewal reminders to you. For example, if you opt-in to receive renewal reminders from us and you have previously used our website to compare car and home insurance, we may send you renewal reminders before your car and/or home insurance is due for renewal. We will send your renewal reminder in advance of the date on which we understand your renewal is due. |
We will only process your personal information for the purposes of providing renewal reminders to you with your consent. |
Renewal reminders mean that you will be given plenty of notice to return to our website to make sure you are getting a great deal before your policy automatically renews or expires. |
If you opt-in to receive general marketing from us, we may process your personal information for the purposes of providing our general marketing to you. For example, if you opt-in to receive our general marketing, we may send you newsletters, information about our latest offers, products and promotions and more. |
We will only process your personal information for the purposes of providing direct marketing to you with your consent. |
All of our marketing is carefully drafted and intended always to be topical, relevant and useful for our customers. Those opted-in are first in-the-know! |
If you opt-in to receive contact from our partners who provide you with the two cheapest quotes, we may provide your contact details to those partners so that they can contact you in order to progress a sale. For example, if you opt-in to receive contact from our partners who provide you with the two cheapest quotes, one or both of those partners may contact you after you have run a quote via our website. Those partners may contact you for the purpose of assisting you in purchasing a product or service from them. Those partners should not contact you on more than three occasions within ninety days following the date on which you obtain a quote via our website. |
We will only share your personal information with our partners so that they can contact you in this way with your consent. |
We understand that some of our customers prefer to speak to an insurer before purchasing an insurance policy. By opting-in to receive contact from our partners who provide you with the two cheapest quotes, you may save a lengthy call queue and still purchase your preferred product in your preferred way! |
If you opt-in to receive contact from our third party product providers, we may provide your contact details to those providers so that they can contact you in order to progress a sale. For example, if you opt-in to receive contact from our third party product provider of business insurance in the course of completing a quote on one of our other insurance journeys, that provider may contact you after you have run a quote via our website. Those providers may contact you for the purpose of assisting you in purchasing a product or service from them. Those providers should not contact you on more than three occasions within ninety days following the date on which you obtain a quote via our website. They may share your personal data with any insurance providers they work with to provide you with a quote. |
We will only share your personal information with our third party product providers so that they can contact you in this way with your consent. |
We understand that some of our customers may be interested in other insurance policies whilst completing a particular journey on our website. For example, if you were to complete a quote for van insurance, some customers may also be interested in purchasing business insurance too.
By opting-in to receive contact from our third party providers who have access to a range of insurers, you may save having to complete another journey on our website and still purchase an additional insurance product relevant to you. |
We may process your personal information in order to send you service communications. |
This processing of your personal information is necessary so that we can provide our services to you in accordance with our website terms and conditions. |
Without processing your personal information in this way we would be unable to provide our services to you. |
We may process your personal information in order to detect and prevent financial crime, including fraud. |
We have a legitimate interest in processing your personal information for the purposes of detecting and preventing financial crime. |
It is in our legitimate interests to process your personal information in this way because financial crime negatively impacts all of us. For insurance policyholders in particular, financial crime often means greater insurance premiums. We take our obligation to investigate, report and hence seek to prevent financial crime extremely seriously and we believe our work in this area benefits the overwhelming majority of our customers who use our website honestly. |
We may process your personal information and share it with our approved partners and third party product providers in order to verify that a sale between you and one of our approved partners or third party product providers has taken place. |
We have a legitimate interest in processing your personal information for sales validation and audit purposes. |
It is in our legitimate interests to process your personal information in this way so that we can continue to provide our services to you free of charge. This means that when you buy a product or service from a third party via our website, that third party pays us a commission instead. In order to ensure that we are fairly and properly remunerated and able to continue to provide our services free of charge, it is imperative that we are able to audit our approved partners and third party product providers for sales validation purposes. |
We may process your personal information in order to personalise or improve aspects of our service delivery and for troubleshooting and other quality control and testing purposes, including for the purposes of responding to any queries or complaints about our services raised by you or our approved partners and third party and product providers. |
We have a legitimate interest in processing your personal information in order to ensure that we are always able to provide an excellent quality of service. |
It is in our legitimate interests to process your personal information in this way so that we can provide an excellent quality of service. To do this, we regularly monitor and seek to improve our interactions with you and our approved partners and third party product providers. This helps us to understand how we can better satisfy your needs and hence grow our business. Sometimes we may also need to access your personal information in order to resolve any queries or complaints which are made about our service. Our work in this area ensures that we can continue to provide the level of service which you have rightly come to expect from us. |
We may process your personal information in order to obtain feedback and reviews for customer research purposes to help us improve and quality control our service this may include the use of trusted independent third parties. |
We have a legitimate interest in processing your personal information in order to ensure that we are always able to provide an excellent quality of service. |
It is in our legitimate interests to process and share your personal information in this way so that we can provide an excellent quality of service. To do this, we regularly monitor and seek to improve our interactions with you and our approved partners and third-party product providers. This helps us to understand how we can better satisfy your needs and hence grow our business. Our work in this area ensures that we can continue to provide the level of service which you have rightly come to expect from us. |
We may process your personal information in order to comply with any and all legal and/or regulatory obligations to which we are subject. |
This processing of your personal information is necessary so that we can comply with legal obligations to which we are subject. |
We operate within a heavily regulated environment and we are subject to numerous laws, rules and requirements. Sometimes it is necessary for us to process your personal information in order to obey the laws, rules and requirements to which we are subject. |