How might you use my personal information? |
What lawful basis will you have to use my personal information in this way? |
Why do you use my personal information in this way? |
We may share your personal information with our approved partners and third party product providers so that they can return a quote to you via our website. For example, if you use our car insurance comparison service, we will send your personal information to our panel of approved motor insurers so that they can return car insurance quotes to you via our website. |
This processing of your personal information is necessary so that we can provide our services to you in accordance with our website terms and conditions. If we process special category data for this purpose, we will do so only if the law allows us to and at all times strictly in accordance with the terms of our policy document. If you would like to view a copy of our policy document, click here. |
Without processing your personal information in this way we would be unable to provide our services to you. |
We may share your personal information with a limited number of approved third party data providers in return for further information about you and/or the risk you are looking to insure. We use this further information for data enrichment purposes and in order to auto-populate relevant fields within our website journeys to save you time and effort. For example, if you run a car insurance quote and provide us with your vehicle registration number, we may search the databases of our approved third party data providers in order to auto-populate information about your vehicle (including, but without limitation, information about your vehicle’s make, model and estimated value). |
We have a legitimate interest in processing your personal information in this way. |
It is in our legitimate interests to process your personal information in this way so that we can provide a more user-friendly, intuitive and enjoyable price and product comparison experience. We know that our customers’ time is valuable and hence we strive to save people everywhere time and money! |
If you opt-in to any of our innovative continuous savings services, such as our “auto-quote” service, we may process your personal information for the purposes of providing those services to you. For example, if you opt-in to our auto-quote service for motor insurance, we may process your personal information in order to obtain a car insurance quote on your behalf. We will obtain your car insurance quote in advance of the date on which we understand your renewal is due. |
We will only process your personal information for the purposes of providing our continuous savings services to you with your consent. |
Our continuous savings service, such as our auto-quotes service, means that we do all of the hard work of generating an insurance quote for you whenever your insurance policy is due for renewal and all without you having to lift a finger! |
If you opt-in to receive renewal reminders from us, we may process your personal information for the purposes of providing renewal reminders to you. For example, if you opt-in to receive renewal reminders from us and you have previously used our website to compare car and home insurance, we may send you renewal reminders before your car and/or home insurance is due for renewal. We will send your renewal reminder in advance of the date on which we understand your renewal is due. |
We will only process your personal information for the purposes of providing renewal reminders to you with your consent. |
Renewal reminders mean that you will be given plenty of notice to return to our website to make sure you are getting a great deal before your policy automatically renews or expires. |
If you opt-in to receive general marketing from us, we may process your personal information for the purposes of providing our general marketing to you. For example, if you opt-in to receive our general marketing, we may send you newsletters, information about our latest offers, products and promotions and more. |
We will only process your personal information for the purposes of providing direct marketing to you with your consent. |
All of our marketing is carefully drafted and intended always to be topical, relevant and useful for our customers. Those opted-in are first in-the-know! |
If you opt-in to receive contact from our partners who provide you with the two cheapest quotes, we may provide your contact details to those partners so that they can contact you in order to progress a sale. For example, if you opt-in to receive contact from our partners who provide you with the two cheapest quotes, one or both of those partners may contact you after you have run a quote via our website. Those partners may contact you for the purpose of assisting you in purchasing a product or service from them. Those partners should not contact you on more than three occasions within ninety days following the date on which you obtain a quote via our website. |
We will only share your personal information with our partners so that they can contact you in this way with your consent. |
We understand that some of our customers prefer to speak to an insurer before purchasing an insurance policy. By opting-in to receive contact from our partners who provide you with the two cheapest quotes, you may save a lengthy call queue and still purchase your preferred product in your preferred way! |
We may process your personal information in order to send you service communications. |
This processing of your personal information is necessary so that we can provide our services to you in accordance with our website terms and conditions. |
Without processing your personal information in this way we would be unable to provide our services to you. |
We may process your personal information in order to detect and prevent financial crime, including fraud.
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We have a legitimate interest in processing your personal information for the purposes of detecting and preventing financial crime. |
It is in our legitimate interests to process your personal information in this way because financial crime negatively impacts all of us. For insurance policyholders in particular, financial crime often means greater insurance premiums. We take our obligation to investigate, report and hence seek to prevent financial crime extremely seriously and we believe our work in this area benefits the overwhelming majority of our customers who use our website honestly. |
We may process your personal information and share it with our approved partners and third party product providers in order to verify that a sale between you and one of our approved partners or third party product providers has taken place. |
We have a legitimate interest in processing your personal information for sales validation and audit purposes. |
It is in our legitimate interests to process your personal information in this way so that we can continue to provide our services to you free of charge. This means that when you buy a product or service from a third party via our website, that third party pays us a commission instead. In order to ensure that we are fairly and properly remunerated and able to continue to provide our services free of charge, it is imperative that we are able to audit our approved partners and third party product providers for sales validation purposes. |
We may process your personal information in order to personalise or improve aspects of our service delivery and for troubleshooting and other quality control and testing purposes, including for the purposes of responding to any queries or complaints about our services raised by you or our approved partners and third party and product providers. |
We have a legitimate interest in processing your personal information in order to ensure that we are always able to provide an excellent quality of service. |
It is in our legitimate interests to process your personal information in this way so that we can provide an excellent quality of service. To do this, we regularly monitor and seek to improve our interactions with you and our approved partners and third party product providers. This helps us to understand how we can better satisfy your needs and hence grow our business. Sometimes we may also need to access your personal information in order to resolve any queries or complaints which are made about our service. Our work in this area ensures that we can continue to provide the level of service which you have rightly come to expect from us. |
We may process your personal information in order to comply with any and all legal and/or regulatory obligations to which we are subject. |
This processing of your personal information is necessary so that we can comply with legal obligations to which we are subject. |
We operate within a heavily regulated environment and we are subject to numerous laws, rules and requirements. Sometimes it is necessary for us to process your personal information in order to obey the laws, rules and requirements to which we are subject. |
9. Sending personal information outside the European Economic Area (EEA)
We will only ever send personal information to providers outside the EEA if those providers are required to protect personal information in exactly the same way they would be required to protect personal information if they were based within the EEA. This means that we will only send personal information to a non-EEA country if:
a. the European Commission has determined that the relevant non-EEA country affords an adequate level of protection for personal information;
b. pursuant to agreement between us and the relevant provider based in the non-EEA country which contains data protection clauses adopted or approved by the European Commission; or
c. we send data to the US pursuant to the Privacy Shield.
10. How long we retain personal information
We keep personal information for up to six (6) years following the date on which it is provided to us or only for as long as is reasonably necessary thereafter in order to:
a. respond fully to any questions or complaints;
b. evidence that we have treated customers fairly or satisfy some other legal, accounting, tax or reporting requirement; and
c. establish, exercise or defend legal claims in accordance with statutory limitation periods.
11. Data security
The security of personal information is extremely important to us and hence we have put in place appropriate security measures to protect personal information from being accidentally lost, used or accessed in an unauthorised way.
12. Your legal rights
a. Right of access
You have a right to know whether we are processing your personal information. If we are processing your personal information, you also have a right to request copies of your personal information that we are processing and certain further information, including the purposes of our processing and the recipients or categories of recipients to whom we have disclosed (or will disclose) your personal information.
b. Right to rectification
You have the right to require us to rectify or complete any inaccurate or incomplete personal information that we are holding about you.
c. Right to erasure
You have a right to ask us to erase your personal information. This is also known as the “right to be forgotten”. We must erase your personal information following your request except in limited circumstances prescribed by law, such as where we need to retain your personal information in order to comply with a legal obligation or in order to establish, exercise or defend legal claims. In these circumstances, we will restrict our processing of your personal information by putting it “beyond use”. This means that your personal information is deleted from our website and retained only in a separate and restricted database, where it will not be processed for any purpose other than as detailed above. Access to this database is managed by our DPO and is strictly limited.
d. Right to restriction of processing
You have a right to require us to restrict processing of your personal information where:-
i. you believe that the personal information we hold about you is inaccurate and we require reasonable time to verify the accuracy of that personal information;
ii. your personal information has been unlawfully processed by us but you do not want us to erase that personal information;
iii. it is no longer necessary for us to keep your personal information for the purposes for which they were collected by us but they are required by you for the establishment, exercise or defence of legal claims; or
iv. you exercise your right to object to processing and we require reasonable time to verify whether there are any overriding grounds upon which we may rely in order to continue that processing.
e. Right to data portability
If we process your personal information with your consent or because it is necessary for us to do so in order to provide our service to you, you may require us to move, copy or transfer that personal information to you or another third party in a structured, commonly used and machine-readable format.
f. Right to object
You have a right to object to our processing of your personal information where we are processing that personal information on legitimate interest grounds. We will stop processing this personal information if you exercise your right to object unless there are overriding grounds upon which we may rely in order to continue that processing or unless that processing is necessary in order to establish, exercise or defend legal claims.
You also have a right to object to our processing of your personal information for direct marketing purposes. We will stop processing your personal information for direct marketing purposes if you request us to do so.
g. Right to withdraw consent
If we process your personal information with your consent, you have a right to withdraw your consent at any time. If you withdraw your consent, we may be unable to continue to provide certain services to you but we will inform you if that is the case.
13. Cookies
For information on the cookies we use, please click here .
14. Complaints
You can complain to us or the Information Commissioner’s Office at any time. However, we appreciate the chance to deal with your concerns so please do contact us in the first instance.