If you have a problem with your order, your speed or your service, we recommend you contact your broadband provider direct.
Most providers prefer for you to use their online centres, however we’ve included phone numbers for each provider below:
Customer Service Line
01923 709 709
0800 079 8586
01865 591 131
0333 332 1111
0800 022 3300
0333 241 4449
0800 432 0200
0343 538 6611
0345 600 3210
0330 094 5800
0333 7591 018
0345 172 0088
0345 454 1111
0808 040 8408
If you’ve been offered a free gift, voucher or cashback, we have included details for how you can claim these below.
Note that in most cases, your provider will get in touch with you direct, so please check the email account you used to register with your broadband provider - and also the spam folder.
You can claim your BT voucher in two ways, depending on which company the voucher is for.
To redeem these, please visit your BT Customer Account. Here, you should login with your BT ID and then enter your order number and select your reward to complete your claim. Please note that it can take up to 45 days for your voucher to arrive.
Please visit the BT Reward Card site and follow the steps to claim your reward card.
For Marks and Spencer vouchers, please visit BT’s Broadband Benefits page and enter the voucher details, which you can get from your claim form. Again, allow for around 45 days for your voucher to arrive from the date of your service activation and voucher claim.
Please send any Vodafone voucher enquiries to firstname.lastname@example.org.
If you can claim one of Sky’s prepaid rewards, please visit Sky’s claim page within 90 days of your service being activated. Login to your account and then fill out the online form.
For any other issues around Sky voucher, you can get in touch with them here: email@example.com.
Plusnet will get in touch with you via email, when your connection is live, with details of how to claim your voucher. Note that you have two months to claim following receipt of the email.
Plusnet will send you a link to their cashback claim page via email. Again, you’ve got two months to claim, from the date that you received the email. Once you’ve completed the form on their cashback claim page, you’ll receive your cashback cheque within 30 days.
You will receive a link for your Amazon voucher via email and you’ll have two months to redeem it. You will need to follow the link and complete an online form. Upon confirmation, you’ll receive your Amazon gift certificate code.
Once your service is live, you’ll receive an email with details of how to claim your MasterCard or prepaid debit card reward. You have two months to claim your MasterCard once this email has been received.
For all details relating to your TalkTalk vouchers, please contact: firstname.lastname@example.org.
For all details relating to your Now Broadband vouchers, please contact: email@example.com.
To claim your Amazon voucher, you will receive an email from EE with a link. This will prompt you to complete on-screen details. Once you have paid your second bill, you will receive your voucher, which typically arrives within 60 days. If you don’t receive the link, or have any issues related to your voucher, you can contact EE at firstname.lastname@example.org.
Within 60 days of your broadband going live, you will receive an email with your voucher details.
If you need some support that you can't get from your broadband provider, please get in touch with us.