How to avoid broadband price increases

Did you know your broadband provider can increase the price you pay in the middle of your contract?

Find out how to dodge a price hike, including how to negotiate with your broadband provider, cancelling your current contract, and switching to a new supplier.


Key points

 

Mid-contract price hikes

Has your broadband provider written to you to tell you it’s increasing prices?

Broadband companies tend to raise their prices as they upgrade their services. They might also be increasing their costs in line with inflation.

This could mean a faster connection speed or a larger download allowance, but if you’re happy with your service as it is and don’t want to pay more, you don’t just have to accept the price hike.


Negotiate with your current provider

Contact your provider as soon as you find out that your broadband bill will be increasing and say that you want to exercise your right to reject the price increase and cancel your contract without penalty.

You’ll most likely be passed on to the company's retention or disconnections department, where they might try to offer you a cheaper deal or additional extras at a discounted rate.

You’re under no obligation to accept these terms if you’re still not happy with the price.

Compare broadband deals to find out what other providers are offering – you can use this information to negotiate a better deal.

If your current broadband provider can't offer you a deal that you're satisfied with, you can cancel your contract without penalty and sign up with a different provider instead.

Make sure you confirm the date of your last payment with your current broadband provider so you can arrange when to start your new one.


Cancelling your broadband contract

If the price of your broadband has increased unexpectedly, you have the right to cancel your contract without paying cancellation fees.

Broadband providers must give their customers one month's notice of an increase in charges so within this 30-day period, you can end your contract without paying an early termination fee.

You can be charged for cancelling your contract if you were aware that your bill would be increasing (when an offer ended, for example).

Double check the terms and conditions of your broadband contract, and speak to your provider to determine what you're entitled to.


Beware of bundling broadband, TV and phone together

You might be able to get a cheaper deal by bundling your broadband, phone and TV into one convenient package, but it can limit your right to cancel.

If your price increase only applies to your broadband, your right to cancel also only applies to that service and not to your TV package, phone line and other bundled services.

That could leave you in a situation where you’re faced with exercising your right to cancel and switching your broadband provider only, which could mean you’re unable to take cheaper bundled deals with other broadband providers.


Switching broadband provider

Existing broadband customers will often find they’re paying more for the same level of service than new customers.

This is because introductory offers are usually cheaper, so switching your broadband to get a better deal can reduce your monthly bill considerably.


Unlimited broadband

If you find yourself going over your data allowance every month, you may be paying extra charges on top of your standard monthly charge.

You won’t have to pay these fees if you sign up to an unlimited broadband plan with no data limit.

Think about what you'll be using the internet for and find the right plan for your needs - it could save you money in the long run.