John Lewis Broadband

John Lewis is a brand typically associated with luxurious items like watches, bags, televisions and of course, those Christmas adverts, but did you know it also offers broadband?

The information below is correct as of 22/09/20.

Key points

John Lewis offer download speeds between 10MB and 66MB
You can add-on more allowances for minutes, at an extra charge
There are three types of broadband and phone packages on offer, all of which include line rental and free wireless router
John Lewis often gives away free gift vouchers when signing-up for broadband

Who is John Lewis broadband supplied by?

John Lewis branched into broadband in 2012 with its services provided by Plusnet.

This means when you sign up for John Lewis Broadband, you’ll be using Plusnet’s network. It could be useful to check the reliability and speeds of Plusnet broadband in your area before deciding whether it’s right for you.

Can I get John Lewis Broadband in my area?

John Lewis offers broadband across the UK. You can use our postcode checker to see if John Lewis is available in your area.

What sort of broadband does John Lewis offer?

John Lewis offers three types of broadband for customers: Unlimited, Fibre, and Fibre Extra, which are all broadband and phone packages.

Unlimited

This broadband and phone package is a 12-month contract which includes line rental, with evening and weekend calls included.

You can add-on more allowances, such as ‘Anytime’ for inclusive calls to UK landlines all day, every day, or ‘Anytime and International’ to allow for 300 minutes of calls to 35 destinations. You’ll be charged extra for each add on.

Unlimited broadband gives you:

Unlimited usage - so you can stream for as long as you want
10MB download speed - (on average). This can vary depending on your postcode
24/7 customer support and access to your personal online portal
Same price wherever you live - John Lewis plans cost the same no matter where you live, even if you’re in a remote rural area
No activation charges
Router included

Fibre

Like Unlimited, Fibre broadband and phone automatically gives you evening and weekend calls. You need to add-on ‘Anytime’ or ‘Anytime and International’ for more minutes elsewhere.

Fibre broadband gives you all the same benefits as the unlimited package, but with a faster average speed of 36MB, and a free £50 gift voucher when you sign up.

Fibre Extra

The same rules on applying for extra calls apply in the Fibre Extra broadband and phone deal.

Fibre Extra gives you the same benefits as the other packages, but with 66MB average download speeds, and a £75 John Lewis voucher.

All three packages include a £49.99 charge if you need a new phone line installed.

John Lewis can also give you a static IP address, for businesses and offices, at a one-off charge of £5.00. If you don’t need a static IP address, you’ll get a dynamic IP address that changes every time you connect to the internet.

Pros of John Lewis Broadband

Perks - sometimes John Lewis include free gift cards alongside their broadband packages.
Unlimited - usage is unlimited, with no caps, so you don’t have to worry about ever being cut off
Line rental included with free evening and weekend calls - great if you still like to use a landline
Free internet security software and wireless router included as standard

Cons

Speed - the speeds on offer vary from 10MB to 66MB, which are relatively slow compared to many other broadband networks, which can easily exceed 100MB. However, if you know you don’t need superfast speeds, John Lewis might suffice
Calls - the different call allowances may be off-putting for some, as each add-on increases the overall contract price
Prices - their prices may appear slightly above average compared to some other providers, particularly with the planned price hike in October 2020
12 month contracts only - some people may prefer a 24-month (for a cheaper bill) or monthly rolling contract (for greater flexibility)