Although less recognised than some bigger broadband providers, Zen Internet are generally known for their great customer service and fast, reliable home internet packages.

But how do they compare with the other broadband deals currently available?

We take a look at Zen broadband deals to help you make your decision about switching broadband providers easier.

Key points

Who are Zen Internet broadband?

A Which? Recommended Provider for several years in a row, Zen broadband demonstrates an ongoing commitment to both quality and customer satisfaction.

Zen promises complete connectivity throughout your home with its broadband services thanks to their EveryRoom solution, which facilitates a signal even in distant areas of your property.

It also offers home phone deals through Digital Voice, which connects seamlessly to the Fritz!Box router you’ll receive after signing up.

Simply plug in your existing telephone handset to the back of your router and you’ll be good to go.

Who owns Zen Internet?

Founded in 1995 by Richard Tang (then Managing Director, now CEO), Zen was actually one of the first internet service providers (ISPs) available in the United Kingdom.

Zen has one of the biggest independent broadband networks in the UK. Not only does it deliver business broadband to various-sized companies, but it also supplies households up and down the country with fast, dependable home internet.

Zen offers either standard or fibre optic broadband depending on your address.

Benefits of Zen broadband

Choosing Zen broadband for your home internet has many perks, including:

Variable contract lengths

You can get a 12 or 18-month plan depending on your circumstances.

Bear in mind you may have to pay an exit fee if you choose to cancel your contract early.

Static IP address

Access your computer and files from anywhere in the world, ideal for gamers and staff who work remotely.

Price promise

The price you pay will stay the same for the entire length of your contract.

Unlimited downloads

No cap on how much you want to download, including browsing and streaming.

UK Customer Support

Experts based in the UK are on-hand to address any broadband-related queries you have.

Router included

A free broadband router broadband router to help you make the most of your connection, whatever it may be.

Zen Internet broadband speeds

Here’s an idea of how fast your home internet could be with one of Zen’s Openreach offers:

Broadband deal Speed[1]
Fast 10Mbps download/1Mbps upload
Superfast fibre (Unlimited Fibre 1) 31Mbps download/6Mbps upload
Superfast fibre (Unlimited Fibre 2) 67Mbps download/18Mbps upload
Full fibre (Zen Full Fibre 100)

Up to 100Mbps download

50Mbps download/18Mbps upload

Full fibre (Zen Full Fibre 300)

Up to 300Mbps download

150Mbps download/47Mbps upload

Full fibre (Zen Full Fibre 500)

Up to 500Mbps download

250Mbps download/70Mbps upload

Full fibre (Zen Full Fibre 900)

Up to 900Mbps download

450Mbps download/100Mbps upload

Also, Zen has several CityFibre packages that harness the UK's leading alternative provider of full fibre broadband to deliver seamless connections to millions of homes across the country:

Broadband deal Average download and upload speed[2]
Full Fibre 100


Download a 50GB game in 67 mins

Full Fibre 300


Download a 50GB game in 23 mins

Full Fibre 500


Download a 50GB game in 14 mins

Full Fibre 900


Download a 50GB game in 8 mins

The speeds you’re able to get with Zen broadband will depend on the package you choose and where you live.

Fast fibre broadband only applies to households with a standard ADSL broadband connection.

Superfast Zen broadband packages use either fibre to the cabinet (FTTC) or fibre to the premises (FTTP) connections to help you get online.

Full fibre broadband will require your address to be compatible with fibre to the premises (FTTP).

How much is Zen Internet broadband?

The cost of your Zen Internet broadband depends on the type of package you get, the contract length and any installation fees that apply. 

All Zen broadband deals on CityFibre come with an 18-month contract length.

Also, the cost of installing ultrafast Zen Internet broadband will vary depending on how fast you want your internet connection to be and where you live. 

How good is Zen Internet broadband?

Despite currently being too small for Ofcom to rate, Zen broadband does have an impressive Trustpilot score of 4.1 out of 5[3].

Also, 74% of customers rate their experience with this company as 5-star[4].

Can I get Zen Internet broadband in my area?

This will depend where you are in the UK, but as Zen can use standard ADSL broadband, you should be able to get it in your area.

Keep in mind that your address is more likely to be fibre-compatible if you live in a large town or city. Rural broadband users are often limited in their internet choices due to lack of suitable infrastructure.

Use our postcode checker to see if Zen broadband is available in your area.

Compare Zen Internet broadband deals

While Zen is making important changes when it comes to the broadband bundles it offers, you won’t be able to get a TV package through them.

If this is something you’re interested in, compare Zen broadband deals against those offered by providers such as:

If your ideal broadband provider is one that offers full fibre services, then compare Zen broadband deals against those offered by:

[1] Average upload speed and minimum guaranteed download speed

[2] Zen average download and upload speeds, August 2023

[3] Zen Trustpilot score, August 2023

[4] Zen Trustpilot reviews percentage, August 2023