Although less recognised than some bigger broadband providers, Zen Internet are generally known for their great customer service and fast, reliable home internet packages.
But how do they compare with the other broadband deals currently available?
We take a look at Zen broadband deals to help you make your decision about switching broadband providers easier.
A Which? Recommended Provider for several years in a row, Zen broadband demonstrates an ongoing commitment to both quality and customer satisfaction.
Zen promises complete connectivity throughout your home with its broadband services thanks to their EveryRoom solution, which facilitates a signal even in distant areas of your property.
It also offers home phone deals through Digital Voice, which connects seamlessly to the Fritz!Box router you’ll receive after signing up.
Simply plug in your existing telephone handset to the back of your router and you’ll be good to go.
Founded in 1995 by Richard Tang (then Managing Director, now CEO), Zen was actually one of the first internet service providers (ISPs) available in the United Kingdom.
Zen has one of the biggest independent broadband networks in the UK. Not only does it deliver business broadband to various-sized companies, but it also supplies households up and down the country with fast, dependable home internet.
Zen offers either standard or fibre optic broadband depending on your address.
Choosing Zen broadband for your home internet has many perks, including:
You can get a 12 or 18-month plan depending on your circumstances.
Bear in mind you may have to pay an exit fee if you choose to cancel your contract early.
Access your computer and files from anywhere in the world, ideal for gamers and staff who work remotely.
The price you pay will stay the same for the entire length of your contract.
No cap on how much you want to download, including browsing and streaming.
Experts based in the UK are on-hand to address any broadband-related queries you have.
A free broadband router broadband router to help you make the most of your connection, whatever it may be.
Here’s an idea of how fast your home internet could be with one of Zen’s Openreach offers:
|Fast||10Mbps download/1Mbps upload|
|Superfast fibre (Unlimited Fibre 1)||31Mbps download/6Mbps upload|
|Superfast fibre (Unlimited Fibre 2)||67Mbps download/18Mbps upload|
|Full fibre (Zen Full Fibre 100)||
Up to 100Mbps download
50Mbps download/18Mbps upload
|Full fibre (Zen Full Fibre 300)||
Up to 300Mbps download
150Mbps download/47Mbps upload
|Full fibre (Zen Full Fibre 500)||
Up to 500Mbps download
250Mbps download/70Mbps upload
|Full fibre (Zen Full Fibre 900)||
Up to 900Mbps download
450Mbps download/100Mbps upload
Also, Zen has several CityFibre packages that harness the UK's leading alternative provider of full fibre broadband to deliver seamless connections to millions of homes across the country:
|Broadband deal||Average download and upload speed|
|Full Fibre 100||
Download a 50GB game in 67 mins
|Full Fibre 300||
Download a 50GB game in 23 mins
|Full Fibre 500||
Download a 50GB game in 14 mins
|Full Fibre 900||
Download a 50GB game in 8 mins
The speeds you’re able to get with Zen broadband will depend on the package you choose and where you live.
Fast fibre broadband only applies to households with a standard ADSL broadband connection.
Superfast Zen broadband packages use either fibre to the cabinet (FTTC) or fibre to the premises (FTTP) connections to help you get online.
Full fibre broadband will require your address to be compatible with fibre to the premises (FTTP).
The cost of your Zen Internet broadband depends on the type of package you get, the contract length and any installation fees that apply.
All Zen broadband deals on CityFibre come with an 18-month contract length.
Also, the cost of installing ultrafast Zen Internet broadband will vary depending on how fast you want your internet connection to be and where you live.
Despite currently being too small for Ofcom to rate, Zen broadband does have an impressive Trustpilot score of 4.1 out of 5.
Also, 74% of customers rate their experience with this company as 5-star.
This will depend where you are in the UK, but as Zen can use standard ADSL broadband, you should be able to get it in your area.
Keep in mind that your address is more likely to be fibre-compatible if you live in a large town or city. Rural broadband users are often limited in their internet choices due to lack of suitable infrastructure.
Use our postcode checker to see if Zen broadband is available in your area.
If this is something you’re interested in, compare Zen broadband deals against those offered by providers such as:
If your ideal broadband provider is one that offers full fibre services, then compare Zen broadband deals against those offered by:
 Average upload speed and minimum guaranteed download speed
 Zen average download and upload speeds, August 2023
 Zen Trustpilot score, August 2023
 Zen Trustpilot reviews percentage, August 2023