You might have to pay to change or cancel your car insurance policy. Learn about adjustment and cancellation fees, duplicate document charges and more.
If you change jobs, move house or upgrade your car, you’ll have to let your insurer know – you risk invalidating your policy if you don’t.
Although updating your details won’t always affect the price of your car insurance policy, your insurer might charge you an admin fee to make the changes.
These fees vary significantly between insurers, but you can find all the admin costs your insurer will charge you in the terms and conditions of your policy.
It’s a good idea to check the charges before you take out the cover, just in case you do need to change anything.
Your insurer can charge admin fees to process changes to your information.
For example, if you moved to a safer area where car theft is rarer and your insurer decided there was no increase in premium for the change, they could still charge you an admin fee to adjust your policy details.
The fees aren't likely to be huge, but paying any admin fee is a nuisance.
You could be charged for things like:
We checked Defaqto and found that 63% of 363 comprehensive car insurance policies were subject to an adjustment fee of £20 or over.
Your premium could also increase for any policy changes, so then you’d have to pay the increased premium and the fee.
But fees vary from one insurer to the next – the most expensive adjustment fee we found was £64, while others didn’t charge anything at all.
Some insurers let you change your details for free, but only if you do it online – so check if that’s an option before you call up to make a change to your policy.
You’re entitled to cancel your insurance if you don't need it – if you sell your car, for instance.
If you paid for the cover upfront, you should receive a pro-rata refund for the time remaining on the policy. However, the refund can be very small and cancellation fees can wipe it out completely.
If you're mid-policy and pay by direct debit, the insurer will ask you to pay a proportion of the outstanding balance plus the admin fee, even though you're exiting early.
To cancel your car insurance, contact your insurer and tell them you want your cover to end.
The insurer would have made you aware of cancellation and admin fees when you took out the policy, but if you can't remember what they are or find the details in your paperwork, just ask and the insurer will tell you.
Normally, you can set a date for the cover to end if you don't want the cover to halt immediately.
Sometimes you can transfer cover to a new car if you've sold or written-off your car. Talk to your insurer about the circumstances of ending the cover before you pay the admin fees.
If you cancel your policy before its end, it’s worth noting that you won’t get your no-claims bonus for that year.
When we checked Defaqto, 81% of policies charged a cancellation fee, with half of them charging £40 or more. Some insurers didn’t charge cancellation fees at all while others were as high as £300.
Under UK law, all car insurance policies have a minimum 14-day cooling-off period. This begins as soon as your cover starts or when you receive your insurance documents – whichever of the two is later.
During this time, you can cancel the policy for any reason.
If you cancel, you should get a refund of any premiums you’ve already paid, but the insurer can charge to cover days when the policy was in force, plus an admin fee.
If you cancel your policy after two weeks, for example, you’d be refunded 50 weeks-worth of premiums, minus any admin fee.
On Defaqto, only 11% of policies offered a full refund if you cancelled within the cooling-off period - although some still charge an admin fee.
It’s far more common for insurers to either charge for the days used or to charge an admin fee, with 40% of policies giving a pro-rata refund or charging an admin fee to cancel.
Almost half (48%) of the policies charged pro-rata for the days insured and levied an admin fee on top.
22% charged £30 or more as an admin fee within the cooling-off period – the most expensive charged £300 to cancel.
If you think you’ve been charged an unfair fee, question your insurer about it.
They could reduce or waive the fee, especially if it means they’ll keep you as a customer.
You might also have grounds for complaint if the fees weren’t declared before you took out the policy.
If you’re still unhappy eight weeks after first complaining to the insurer, take your complaint to the Financial Ombudsman which can help you and offer advice.
Last checked 7 January 2022