If you’re struggling to keep up with insurance payments because your financial situation has changed due to Covid-19, your insurer can help you.
The Covid-19 pandemic has had a huge impact on our money, health and wellbeing. It's been a confusing time for everybody and we know you've probably got a few questions about your insurance at this uncertain time.
We want to keep you as updated as possible and we’ve gathered the latest information and guidance to help you make good financial decisions.
Remember though, these are just guidelines, not advice or personal recommendations.
The Foreign, Commonwealth & Development Office (FCDO) advises that you're only able to travel abroad or within the UK if you have a legally permitted reason to.
You might still be able to purchase travel insurance for future trips, but each insurer will have different levels of cover around coronavirus. You’ll need to read policy documents and look out for cover for things like cancellation, medical expenses, repatriation and extended stays. It’s worth looking for supplier-end failure and scheduled airline failure cover too.
If you travel against FCDO advice, or the advice changes for a country you plan to visit and you travel anyway, you will not be covered by any travel insurance you buy. Check the latest advice before you travel.
No. If your driving habits have changed because of coronavirus, you don’t need to update your policy or tell your insurer.
No. If your driving habits have changed due to coronavirus just insure your car using the details you normally would.
There’s no telling how long we’ll be in this situation and by taking out car insurance as you usually do you’ll be prepared for when things get back on track.
Yes, absolutely. Any claim you need to make will not be rejected because you’re using your car differently – running groceries or prescriptions, for example. The Financial Conduct Authority have made it clear to insurers that they expect them to be fair to customers during the coronavirus outbreak.
You can’t really pause car insurance, but you can cancel it (cancellation fees will probably apply) and make a Statuary Off-Road Notification (SORN).
There’s no telling how long we’ll be in this situation and by taking out car insurance as you usually do you’ll be prepared for when things get back on track.
If you do apply for a SORN, you won’t be able to drive your car as it must be parked up off the road. When you want to start using your car again, you’ll need to get it insured and taxed first.
Keep in mind that if you cancel your standard car insurance, you won't have any cover if your car is stolen, vandalised or gets damaged by fire. You can get laid up car insurance though, if you want to insure your car during its SORN.
Unfortunately not. Only you and your named drivers who you have added to your policy can drive your car.>
The only exception is if whoever you ask to drive your car has cover to drive other cars included on their car insurance. If they do, it’ll be outlined in their policy documents. And most likely only third party only cover.
You could add a family member or friends as a named driver on your insurance, but it could increase your premiums, and you’ll almost certainly have to pay an admin fee to do it.
Short-term car insurance will probably be the cheaper alternative, particularly if you only need someone to drive your car for a couple of weeks.
Yes. Your car insurance policy is still functioning as normal, but it might take a bit longer to order replacement parts or get through to the call centre.
Yes, garages are still open for now.
You must keep your car in a roadworthy condition, as you can still be prosecuted for driving an unsafe vehicle.
No, you don’t need to tell your insurer if you’ve started working from home. The Financial Conduct Authority (FCA) have made it clear that insurance providers need to be fair to customers during the coronavirus outbreak. That means working from home will not have any impact on your insurance, or if you need to make a claim.
This just applies to people who are doing desk work, though. If you’re having visitors to your house to do your job, it’s best to get in touch with your insurer and let them know.
If your employer has sent you home with any office equipment, it’s their responsibility to insure it, not yours. If anything happens to this equipment, for example something gets stolen or damaged, you do not need to claim on your home insurance for it.
Most home insurance policies have a limit on how many days your home can be unoccupied for. It’s usually 30 or 60 consecutive days. If this happens to you, let your insurer know. They’ll do their best to look after you in this situation. But each case will have to be handled individually.
If you’re getting a new quote for your home insurance, or renewing your policy, answer the questions just as you would under normal circumstances, so that when the situation changes you have the cover you need. For example, if your home is usually empty during the day because you or your family are at work/school, then say so when you’re getting quotes.
If you run a business from home, you’ll need to state this when you’re getting quotes.
It’s not likely. Most standard business insurance policies won’t include cover for closure, or any other sort of impact, due to an infectious disease – check with your insurer to see exactly what you’re covered for.
If you’re an existing Simply Business customer, you can use their policy checker tool to check what you are or aren’t covered for.
Business interruption cover is usually offered as an add-on to your business insurance. It’s designed to step in if there’s an unforeseen event which means your business isn’t able to operate as normal.
Most business interruption polices have a list of dangers that they’ll cover. But notifiable diseases aren’t usually considered a peril, so they’re unlikely to cover coronavirus.
If you do have cover for infectious diseases, there’ll usually be a list specifying which ones are covered – coronavirus is a new risk and it won’t be listed, so it won’t be covered.
However, some infectious disease clauses are more general and so could include coronavirus. Get in touch with your insurer or broker for personalised advice.
You can, but a lot of insurers have removed this cover from their policies recently. For those that still offer it, it’s very unlikely that they’ll cover you for coronavirus-related claims.
Anyone struggling with their mortgage, including buy-to-let landlords, can apply to their lender for a payment holiday to ease some of the pressure.
At the end of this payment holiday you’ll need to agree a repayment plan with your lender, if you’ve taken a break from payments.
Because of the pandemic, you have to give your tenant six month's notice of eviction in most cases. Because you usually need to have regained possession of your property before you can make a claim on your policy for rental arrears, it’s unlikely you’ll be able to claim for some time.
For new policies, a lot of insurers are no longer offering cover for rental arrears, due to the coronavirus outbreak.
As long as your tenants are well you can carry out routine inspections and repairs as normal, while practising social distancing.
However, if your tenants are self-isolating you need to re-arrange any non-urgent checks or repair work for when the self-isolation is complete.
Make sure you ask the tenant to explain, in writing, that they are self-isolating or have refused access due to coronavirus concerns, and inform your local housing authority.
For urgent repairs or other legally required visits – like a gas safety inspection – you can carry them out with the permission of the tenant if you and any contractors are not symptomatic and practice social distancing.
Some wedding insurers are not offering new policies. Others are putting clauses in saying they’ll only cover weddings due to take place a while from now, for example those that are over 150 days away.
Even if you could get cover, it’s unlikely to cover you for problems relating to coronavirus.
You should also be able to claim if you’ve had to cancel due to illness, injury or death, as long as it wasn’t due to a pre-existing medical condition or reckless behaviour.
Some insurers won’t cover any cancellation claims as a result of any notifiable diseases – which coronavirus is now classed as.
You won’t be covered if you’re self-isolating or can’t travel due to restrictions either.
If the venue cancels, or a supplier fails to deliver, you should be covered as well because it’s outside of your control.
Whether your guests can get a refund or not depends on if they have travel insurance. And, if they do, when they bought the policy and its terms and conditions around travel cancellations due to the pandemic.
If your wedding was due to take place somewhere that the FCDO has subsequently advised not to travel to, your wedding guests should be covered for cancellation. That’s assuming they have their own travel insurance policies with disruption cover, and they bought their insurance before the FCDO advice was given.
Guests that don’t have travel insurance can get in touch with their travel agent or tour operator for advice.
Yes, these policies are designed to replace a portion or your earnings if you can’t work due to illness or injury or are made redundant, within the terms and conditions of your policy. The pay outs usually last until either you can return to work or the policy runs out – whichever comes first.
There’s usually a minimum amount of time you’d have to be off sick for to get a pay out though – that can be as short as four weeks or as long as 12 months, so it’s unlikely to cover a period of self-isolation or confirmed coronavirus.
There’s often a waiting period before pay outs start too. That means you won’t get your pay out for anywhere between 30 days and 12 months after you’ve made a claim, depending on what you chose when you took the policy out.
No, not unless you’ve been advised to by a medical professional. Self-isolation that hasn’t been medically recommended won’t be covered, unless your symptoms are extreme and last longer than the minimum sickness period outlined in your policy.
A lot of insurers have stopped offering unemployment cover, but you can still get insurance that covers accident and sickness. As long as you’re signed off work by a medical professional, and for a period longer than the minimum term in your policy, you should be covered for injury or illness.
If you were hoping for cover for sickness due to coronavirus it’s unlikely you’d be able to claim. Most people recover in a matter of days, and your policy is unlikely to cover such short periods of illness. If you can claim, any pay out will be paid in line with your waiting period.
Get in touch with your energy supplier to let them know if you’re ill with coronavirus or self-isolating as a precaution and you don’t have anyone to help you.
You may be able to nominate someone else to top up for you, have emergency funds added to your meter or receive a preloaded gas or electricity card in the post. You credit meter will not be disconnected during the outbreak.
Smart meter users should be able to top up by phone, mobile app or online.
For more information, take a look at the Citizens Advice website.
The government has said that no energy supplies will be cut off, and that all energy suppliers must provide support if you’re struggling financially, by offering payment breaks, for example.
Exactly what support is available depends on the supplier, so get in touch with yours if you need help.
Contact your supplier straight away. Tell them what the problem is and let them know if you’re not well or self-isolating.
If a supplier needs to access your home, you’ll also need to declare if you’re ill or self-isolating. If it’s safe for the visit to go ahead, it can do so in line with social distancing guidelines.
You can, but if you need your meter switching, from prepayment or Economy 10 to a standard meter, for example, there might be a delay in getting this done if you’re self-isolating. The same goes for the installation of smart meters.
Up until 31 March 2021, you can apply for a mortgage repayment holiday. The repayment holiday can last for up to six months, but you can only request three months at a time. If you’ve already taken payment holiday, this can be extended to up to six months.
You’d have to make up the months of missed payments throughout the rest of your mortgage term, so your monthly repayments would increase after your repayment holiday ended.
If you've already taken the full six-month payment holiday, you cannot apply for another one. However, your lender might be able to help you in other ways.
If you’ve built up any over-payments, you might be able to take a holiday on your mortgage repayments without your payments increasing. If that’s the case, speak to your lender about what they can do.
Some lenders are going one step further and are offering extensions to mortgage terms.
Get in touch with your mortgage lender to see how they can help you.
You can, but it’s not compulsory for lenders to offer you this.
Yes, although some lenders aren’t offering certain types anymore, like tracker mortgages, so there might be a wider range of fixed-rate deals available.
No. Insurers have a list of conditions that they’ll cover and consider critical. coronavirus isn’t one of them. But, if you were to contract a secondary illness – pneumonia, for example – you might be covered. It depends on whether the secondary illness is considered a critical illness in your policy.
Get in touch with your insurer. There are minimum standards for critical illness cover set by the Association of British Insurers (ABI), and your insurer might be able to help you. It’ll be on a case-by-case basis though.
Thankfully, most people make a full recovery from coronavirus, but some people are dying. If you have a life insurance aspect to your cover, then most policies will pay out if this were to happen.
Quite a few insurers are asking new questions about any pre-existing symptoms or confirmed diagnosis of coronavirus – that applies to critical illness cover and life insurance. You might be asked if you have symptoms, are currently self-isolating or have tested positive.
You probably won’t be offered a policy until you’ve fully recovered from coronavirus, or any symptoms that are similar to coronavirus. Your offer will be deferred – most likely for three months.
The same goes if you plan to travel abroad against the latest FCDO advice, or if you’ve recently returned from a high-risk country.
All of these cases will be underwritten on a case-by-case basis. So, if an insurer chooses to defer your cover, how long that’s for will depend on your individual circumstances.
The following major broadband and mobile providers have made commitments to help their customers during the coronavirus outbreak:
These providers have agreed to offer support if you’re struggling to pay your bill.
If you’re on a limited data broadband deal, the allowance cap will be removed so you’ll have unlimited broadband data.
Some providers are also offering more generous mobile and landline packages to help you stay connected. These new packages can include things like cheaper data boosts or free calls from your landline or mobile, for example.
If your broadband or landline connection goes wrong and can’t be fixed because you’re self-isolating, you’ll be offered alternative ways to communicate.
If you’re finding it difficult to repay personal loans and other forms of credit because of coronavirus, your lender should provide you with support - whether you’re struggling for the first time, or if you’ve already had support that’s ending soon.
Help may be available for loans, credit cards and overdrafts, but you’ll need to get in touch with your provider. These things won’t happen automatically.
These temporary measures won’t affect your credit rating.
If you’re in financial difficulty, you should contact the Money and Pensions Service (MaPS) for further guidance.