Spiralling energy costs have forced many suppliers to remove their tariffs What this means for you:
Spiralling energy costs have forced many suppliers to remove their tariffs
What this means for you:
We believe in always doing the right thing for our customers – which is why we’d rather tell you now,
so you don’t waste time quoting if we probably can’t help you.
E energy – or simply ‘E’ – is a British-owned energy supplier based in Birmingham. E was founded in 2014, so is a relatively new supplier. As of September 2022, over 300,000 people have used E, which offers an alternative to larger gas and electricity suppliers.
E’s focus is on providing affordable tariffs. Other benefits include no exit fees, in case you find a better deal elsewhere and want to switch. Calls to its UK-based customer support centre are included in your inclusive minutes package, and it offers emergency credit on each meter. It's now part of the Warm Home Discount scheme too, supporting vulnerable customers who need financial help heating their homes.
All of E’s tariffs are prepayment. You’ll need to top-up a meter with money before you receive gas and electricity. You can top-up online, via E’s mobile app or at a Paypoint. Prepayment tariffs can work out to be more expensive than other options, like direct debit. That’s why you should do energy comparison and consider whether E is right for you. All E customers are entitled to emergency credit. This is as well as ‘friendly credit’ hours, which guarantees you won’t lose electricity during evenings, weekends and bank holidays.
In March 2021, E didn't have any fixed rate tariffs available, but it has offered them in the past. Fixed tariffs have a set price for each unit of gas and electricity. This will protect you if E’s wholesale prices go up, but you won’t benefit if they go down either.
If you're already on an E fixed rate, you may be moved to a standard variable tariff when the fixed rate deal ends. Make sure you shop around for a better deal before this happens.
E’s SVTs are known as ‘Easy’ tariffs. You can choose to pay monthly when you receive a bill, or set up a monthly direct debit for cheaper rates. Comparing tariffs from suppliers can help you to get a better deal as well.
Want to switch to an E tariff? Make sure you compare energy tariffs first to check whether you might get a better deal with another provider.
If you decide to switch, you’ll need to fill out a form on E’s website or contact the switching team. E will look after the rest.
You’ll be sent a welcome pack within five days with an estimated start date. It’ll take around three weeks for you to receive confirmation of the switch and your new top up device.
If you’re not happy with your E tariff or find a better deal, you have 14 days to change your mind. This is known as the cooling-off period. In fact, you’re free to switch at any time for free, as E doesn’t charge exit fees.
If you’re on its gas and electricity prepayment tariff for 12 months, E will put some extra credit on your meter.
Citizens Advice ranks E seventh out of 20 suppliers – its overall rating is 3.13 out of 5.
Almost 100% of switches were completed within 15 days. The average call centre wait time was six minutes.
Of course, customer service is just one factor to consider. That’s why you should compare tariffs to make sure you end up with the best deal all round.
If you’re an E customer and can smell gas, call the Gas Emergency Services line straight away on 0800 111 999. For power cuts call 105.
GoCompare has partnered with Energylinx, part of the GoCompare Group, to help you switch energy. Energylinx Limited is registered in Scotland, registration number: SC244794, registered office: the e Centre, Cooperage Way, Business Village, Alloa, FK10 3LP.
Last checked 8 September 2022