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E energy

We don’t offer E energy tariffs but you can shop around to find other great deals with our partner, Energylinx[1]

E energy

E energy – or simply ‘E’ – is a British-owned energy supplier based in Birmingham. E was founded in 2014, so is a relatively new supplier. As of 2020, over 300,000 people have used E, which offers an alternative to one of the ‘big six’ suppliers.

E’s focus is on providing affordable tariffs. Other benefits include no exit fees, in case you find a better deal elsewhere and want to switch. Calls to its UK-based customer support centre are included in your inclusive minutes package, and it offers emergency credit on each meter. It's now part of the Warm Home Discount scheme too, supporting vulnerable customers who need financial help heating their homes.

E energy tariffs

All of E’s tariffs are prepayment. You’ll need to top-up a meter with money before you receive gas and electricity. You can top-up online, via E’s mobile app or at a Paypoint. Prepayment tariffs can work out to be more expensive than other options, like direct debit. That’s why you should compare deals and consider whether E is right for you. All E customers are entitled to emergency credit. This is as well as ‘friendly credit’ hours, which guarantees you won’t lose electricity during evenings, weekends and bank holidays.

Fixed price tariffs

Its current fixed rate tariff is known as ‘Reward’. Fixed rate tariffs lock in a set price for gas and electricity. This will protect you if E’s wholesale prices go up, but you won’t benefit if they go down either.

You may be moved to a standard variable tariff when the fixed rate deal ends. Make sure you shop around for a better deal before this happens.

Standard variable tariffs (SVTs)

E’s SVTs are known as ‘Easy’ tariffs and are usually its most expensive tariff. Comparing tariffs from suppliers can help you to get a better deal.

Switching to E energy

Want to switch to an E tariff? Make sure you compare energy tariffs first to check whether you might get a better deal with another provider.

If you decide to switch, you’ll need to fill out a form on E’s website or contact the switching team. E will look after the rest.

You’ll be sent a welcome pack within five days with an estimated start date. It’ll take around three weeks for you to receive confirmation of the switch and your new top up device.

If you’re not happy with your E tariff or find a better deal, you have 14 days to change your mind. This is known as the cooling-off period. In fact, you’re free to switch at any time for free, as E doesn’t charge exit fees.

Dual fuel loyalty offer

If you’re on its gas and electricity prepayment tariff for 12 months, E will put some extra credit on your meter.

E energy customer service

In April 2020, Citizens Advice ranks E 23rd out of 40 suppliers – its overall rating was 3.13 out of 5. 96.7% of switches were completed within 21 days. The average call centre wait time was 4.30 minutes.

Of course, customer service is just one factor to consider. That’s why you should compare tariffs to make sure you end up with the best deal all round.

Emergency contact details

If you’re an E customer and can smell gas, call the Gas Emergency Services line straight away on 0800 111 999. For power cuts call 105.

See also:

[1]GoCompare has partnered with Energylinx, part of the GoCompare Group, to help you switch energy. Energylinx Limited is registered in Scotland, registration number: SC244794, registered office: the e Centre, Cooperage Way, Business Village, Alloa, FK10 3LP.

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