SSE

SSE (Scottish and Southern Energy) supply energy, phone and broadband to UK homes - as well as boiler cover.

In January 2020 OVO Energy bought SSE’s home energy business to make it the second largest supplier in the UK, behind British Gas.

SSE energy tariffs

SSE don't provide tariffs to new customers anymore. You need to go through OVO Energy instead, whether you want to compare fixed-rate tariffs, standard tariffs or have a smart meter installed.

Tariff bundles

SSE used to have an option where you could get broadband and/or boiler and heating cover alongside your energy. The bundles are currently undergoing a refresh, so it's not yet clear how these will work now OVO has taken over. 

Switching to SSE

You can't switch to SSE anymore but there are other providers, so look around for the best deal first.

It normally takes around 21 days to switch, including a 14-day cooling-off period.

SSE’s customer service

A Citizens Advice survey places SSE 18 out of 20 suppliers for customer service. While they received five stars for customer guarantees, SSE was rated just one star for complaints and ease of contact.^[2]

SSE also offered its customers access to tickets and experience upgrades for music, sport and entertainment events across the country before they go on sale.

Things do change, though - it's a good idea to check recent reviews and ratings for any provider before you switch and commit to its service.

How to contact SSE

SSE has dedicated numbers according to what you need – first you have to select your service.

In an emergency: 

Power cuts – Call 105 National power cut helpline.

Gas leaks - If you have a gas leak or smell gas, call the National Gas Emergency number on 0800 111 999 from outside your property