Choose from three levels of award-winning AXA home insurance to protect your home and possessions from unexpected disasters.
Both the AXA HomeSafe and HomeSure products have a five-star rating by Defaqto.
Plus, its customer service was rated as 4.5 out of five based on more than 66,000 customer reviews on Feefo ^.
And AXA won the Personal Finance Award for best home insurance provider for the year 2021-2022.
So this might give you some reassurance if you’re considering AXA as your new home insurance provider.
AXA home insurance is designed to give you peace of mind that your home and belongings will be protected. It can help you do this by providing:
For general enquiries or for making changes or cancellations to your policy, you can call the AXA customer service team.
For the UK call: 0330 024 1235
Lines are open:
For Northern Ireland call: 0289 002 0104
Lines are open:
AXA home insurance offers three levels of cover for buildings and contents insurance with a host of features and benefits that come as standard.
Each level is designed to give you some protection against major risks like fire, flood, theft and subsidence, helping to make sure you won’t be left out of pocket if disaster strikes.
|Buildings limit up to||Unlimited||£1,000,000||£500,000|
|Contents limit up to||£100,000||£85,000||£75,000|
|Accidental damage for buildings||Yes||Yes||Optional add-on|
|Accidental damage for contents||Yes||Optional add-on||Optional add-on|
AXA buildings insurance covers your home against unexpected damage and repairs, this includes protecting your outbuildings and exterior walls, fencing and roof.
It will cover unforeseen events like storms, floods, fires and theft and you’ll find all levels of AXA buildings insurance include the following as standard:
This is the highest level of buildings cover that AXA provides and as well as the standard cover provided, AXA HomeSafe also includes:
AXA’s contents insurance policies provide financial protection against your belongings getting lost, damaged, or stolen.
As well as obvious valuables like jewellery and money, AXA contents insurance also protects your other belongings, including clothing, furniture, and electrical items.
With AXA contents insurance there’s also the option of taking out accidental damage cover if it’s not already included in your policy - it’s included in HomeSafe policies as standard.
All levels of AXA contents insurance include the following as standard:
This is AXA’s highest level of contents insurance, and as well as the cover that’s included as standard, HomeSmart cover also includes:
AXA knows that everyone has different needs when it comes to insuring their home, so it offers a range of extras you can add to your policy to get just the right type of cover.
With AXA home insurance there are six optional extras that you can choose from:
You can add this to your buildings or contents insurance to protect your home from unforeseen breakages and mishaps. This is already included with HomeSmart policies
Use this to extend your contents insurance and protect your belongings when you take them out and about with you, whether locally or abroad
Protect your family with up to £50,000 in legal expense assistance costs. This cover comes as standard with HomeSmart policies and has a higher limit of £100,000
Helps with home emergencies, including a 24/7 helpline and access to approved tradesmen to fix the problem as soon as possible
Bikes aren’t protected by home insurance, but you can take this out to cover them in your home and everywhere they go, up to £3,000 in total and up to £1,500 per bike
Protect your children's belongings when they’re away in boarding school, halls or student accommodation, with up to £5,000 cover against events like fire and theft
This will depend on a number of factors including the level of AXA home insurance you take out and any optional extras you choose.
Insurers will also take into account other factors when calculating your premium, including:
If you insure both your car and your home with AXA, you’ll typically receive a discount as a thank you, which can help to reduce the cost.
Set up in France in the 1800s, today AXA is one of the world’s leading insurance groups, protecting the homes and businesses of millions of people around the globe.
AXA provides a range of insurance products in the UK that extends from travel insurance and private health cover to insurance for homes and cars.
Alongside buildings and contents insurance, AXA also provides a wide selection of other property insurance, including specialist cover for flats and new-build properties.
AXA home insurance is underwritten by AXA Insurance UK plc.
AXA insurance is owned by AXA UK Plc, the holding company of the other companies in the AXA UK Group.
AXA insurance is sold, administered, and underwritten by AXA Insurance plc which is authorised and regulated by the Prudential Regulation Authority and the Financial Conduct Authority (FCA).
And as with any FCA regulated company, customers can always contact the Financial Ombudsman if they have a complaint that isn’t resolved.
When you’re comparing and buying insurance, it’s also worth looking at review sites like Trustpilot, Feefo and Reevoo to see what customers are saying about their experiences.
You’ll need to provide a few details about yourself and your home when you apply for a quote.
For example, you’ll be asked to supply your address and say who lives there. You’ll also be asked what type of property it is and how many bedrooms and bathrooms it has, as well as information about any home insurance claims you’ve made in the past.
And you may need to call the AXA helpline and provide more details if your home’s a bit more unusual, like if it’s a listed building or it has more than six bedrooms.
^ Feefo data correct as of 10 February 2022.