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Home insurance

With a wide array of home insurance products available, finding the right product to fit specific needs can be a difficult process. The GoCompare People’s Choice Awards asked the UK people to provide feedback on their experience with home insurance providers in order to recognise those companies who offer outstanding service and have helped make the lives of customers that little bit easier.

For details on how the home insurance award winners were determined, see our methodology report.

Download Methodology

Trust

These home insurers provide the UK people with the utmost confidence that their insurance policies, for buildings and contents insurance, have the consumer’s home protection top of mind.

Outstanding

  • Nationwide

  • NatWest

  • NFU

Excellent

Satisfaction

Here are the People’s Choice for home insurance providers that respondents felt highly satisfied with the overall service they received.

Outstanding

  • Nationwide

  • NatWest

  • NFU

Excellent

Customer service

These are the People’s Choice for the home insurance companies that go above and beyond with their customer service, with any questions or issues resolved quickly and effectively.

Outstanding

  • Nationwide

  • NatWest

  • NFU

Excellent

Claim experience

The following home insurance providers were those that people had the best experience with when managing their claims. This was due to the speed their claim was dealt with, the ease of process and/or regular updates on the progress of their claim.

Outstanding

  • Dial Direct

  • Privilege Platform

  • Saga

Excellent

Recommendation

Here are the most recommended home insurers as selected by the UK people. These companies are the ones people would most readily recommend to their friends and family.

Outstanding

  • Aviva

  • Nationwide

  • NFU

Excellent

Rewards

The UK people recognised the following home insurance providers that not only offered them excellent perks but also felt the rewards offered by their insurer were truly valuable.

Outstanding

  • Acorn

  • Barclays

  • NatWest

Excellent

Renewal

These providers were those that provided the best experience when renewing home insurance policies. Either due to the speed and ease of the renewal process, value for money, or the peace of mind they provided.

Outstanding

  • Nationwide

  • NFU

  • Policy Expert

Excellent

Innovation

These companies are those seen as innovative and technologically advanced. They are using the latest technology available to provide outstanding service and product innovation.

Outstanding

  • Barclays

  • HSBC Home

  • Natwest

Excellent