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Gocompare.com comments on plans to introduce QR codes on energy bills

10 March 2014

The Department of Energy and Climate Change (DECC) has today (March 10) announced plans to introduce QR (quick response) codes onto people’s energy bills.

These QR codes, which can be read using an app downloaded to a smartphone, work in a similar way to barcodes and could hold all the pertinent information that people need in order to compare tariffs. Commenting, Jeremy Cryer, energy spokesperson at Gocompare.com, said:

“We welcome any steps to simplify energy bills and encourage people to compare energy tariffs, thereby helping to ensure that they are not paying more than they need to. And with a growing number of people having access to smartphones and tablet computers, it makes sense to utilise the power of this technology as fully as possible in order to help householders find the most suitable energy plan for them.

“However, care needs to be taken not to introduce unnecessary complexity to the energy shopping process, which could have the potential to make people less likely to shop around regularly. In a recent survey that we carried out among 2,000 UK householders*, electricity and gas statements topped the table of baffling bills, receiving 36% and 32% of the votes respectively. So while innovation is essential, and therefore consultations such as these are a worthwhile endeavour, it’s important that all bills, tariffs and communications from energy suppliers are made easier to understand so that every consumer, not just the tech-savvy, can benefit.”

For more information or to compare energy tariffs, visit: www.gocompare.com/gas-and-electricity/.


Notes to editors:

* On 3 October 2013, Vision Critical conducted an online survey among 2,001 randomly selected British adults who are Springboard UK panelists. The margin of error—which measures sampling variability—is +/- 2.2%. The results have been statistically weighted according to the most current education, age, gender and regional data to ensure samples representative of the entire adult population of United Kingdom. Discrepancies in or between totals are due to rounding.