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“24 hour switching should be the ultimate goal.”

22 April 2014

Gocompare.com comments on the news that energy suppliers are to slash switching times in half by the end of 2014

The Department of Energy and Climate Change has announced that energy suppliers have pledged to slash switching times in half by the end of 2014, as part of the Government’s on-going work to transform the energy market.

Gocompare.com energy spokesperson, Jeremy Cryer commented;

“Faster switching is a major step forward in opening up the energy market and making it quicker and easier for households to change their energy supplier. This latest announcement means we should see the time it takes to switch supplier drop from five, to two and half weeks and in doing so, will help tackle a major barrier for consumers who might otherwise shop around and switch more often.

“In a recent survey we found that 6 out of 10* UK householders thought that the government wasn’t doing enough when it came to gas and electricity bills. However, today’s news appears to show that the government is doing more to help consumers get a better deal on their energy.

“Though cutting the time taken to switch in half is a great step forward, we believe that 24 hour switching should be the ultimate goal. This would give consumers much more power over their energy suppliers and encourage more people to seek out the best deals and take more control of their finances.”


Notes to editors:

*On the 18th and 19th September 2013, Vision Critical conducted an online survey among 1,784 randomly selected British adults and Springboard UK panelists who pay or contribute towards a household energy bill. The margin of error—which measures sampling variability—is +/- 2.2%. The results have been statistically weighted according to the most current education, age, gender and regional data to ensure samples representative of the entire adult population of United Kingdom. Discrepancies in or between totals are due to rounding.