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‘Fawlty Towers insurance’? The things we really want travel insurance to cover

08 April 2014

Disappointing accommodation, inedible hotel food and rude staff all make the travel insurance most-wanted list

  • 44% of people want cover for disappointing accommodation
  • Over a third wish they could buy insurance against inedible hotel food
  • 15% believe they should get a pay-out for rude hotel staff

Delayed flight, ferry or train departures, and disappointing accommodation head the list of holiday-spoilers travellers wish they could be insured against, while bad weather, inedible food and rude hotel staff also ranked highly on holidaymakers’ insurance wish list. 

However, there is generally no cover at all when it comes to the quality of your holiday accommodation and food or if your vacation is ruined by bad weather or drunken teenagers in the resort:


Insurance wish list



Delayed departure (flights, ferries, trains, etc.)



Disappointing accommodation



Misleading brochure description of hotel and/or holiday resort



Inedible hotel food



Bad weather



A noisy room



Being plagued by drunken teenagers in the evening



Rude hotel/accommodation staff



Annoying fellow guests



Terrible organised entertainment


Caroline Lloyd from Gocompare.com Travel Insurance commented: “For many people, their holiday is not only a chance to relax away from the everyday pressures of life, it’s a big financial commitment they have spent months, if not years, saving for.  So it’s not surprising that they want the perfect getaway with no delays, top-notch food and accommodation – not an encounter with Basil Fawlty.

“While our survey takes a light-hearted look at the holiday-horrors people wish they could insure against, it gives us the opportunity to highlight the importance of travel insurance in protecting holidaymakers against the unexpected - from freak weather, illness or injury, or theft or loss of baggage.

“The best time to buy travel insurance is as soon as possible after you book your holiday. This will not only ensure you’re covered for medical emergencies or lost baggage while on holiday, but will allow you to claim if you have to cancel your trip following an unforeseen event or potential serious disruption to your travel plans such as transport strikes or natural disasters.”


Notes to editors:

On 17th March 2014, Vision Critical conducted an online survey among 1,355 randomly selected British adults who are Springboard UK panellists.  The margin of error-which measures sampling variability-is +/- 2.2%. The results have been statistically weighted according to the most current education, age, gender and regional data to ensure samples representative of the entire adult population of United Kingdom. Discrepancies in or between totals are due to rounding.