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Gocompare.com comments on E.On’s £7.75 million penalty for overcharging customers on exit fees and price rises

02 April 2015
  • £7.75 million will go to Citizens Advice Bureau
  • Billing errors took place between January 2013 and January 2014
  • E.On has already refunded affected customers to the tune of £40,000

Jeremy Cryer, Gocompare.com's energy spokesperson, said: "This is the second time in the last 12 months that E.On has been penalised by Ofgem. In May last year the energy regulator fined E.On £12 million for misselling energy contracts, and over the past few years many of the big energy providers have been fined for various billing and misselling issues, so it's no surprise that customers mistrust their energy suppliers.

"And all of this comes at a time when energy switching is still very low. Gocompare.com found that just 18% of consumers switched their energy provider in 2014.* We also found that 58% of householders had been with the same energy provider for four or more years and that 30% had never switched."

Jeremy added: "The fact that nearly a third of energy customers have never switched suppliers is a worrying statistic as it shows that the message on energy switching is not getting through. But people shouldn't be put off by news such as this. There has never been an easier time to switch and all suppliers, large and small, are regulated by Ofgem, and as such consumers are protected in the same way no matter who they buy their energy from. So as long as customers don't mind whose logo is on their energy bill, it's simple to find the best deal and switch to it."

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Notes to editors

*On 17-18 December 2014, Vision Critical conducted an online survey among 2,011 randomly selected British adults who are Springboard UK panellists.  The margin of error-which measures sampling variability-is +/- 2.2%. The results have been statistically weighted according to the most current education, age, gender and regional data to ensure samples representative of the entire adult population of United Kingdom. Discrepancies in or between totals are due to rounding