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Spam PPI calls and text messages top the list of the nation’s ‘money gripes’

14 October 2015

The UK’s top 20 money gripes include premium rate phone lines, ticket booking fees, contracts which are difficult to cancel and ATM charges

Nuisance mis-sold PPI calls top the list of the nation’s biggest money-related gripes, according to a new survey released today.

Expensive premium-rate phone numbers and being stung by the extra cost of booking fees when buying concert or theatre tickets complete the top three things that most annoy people about spending and saving their money.

Rank

Money-related gripe

%

1

Receiving calls or texts about PPI claims

64

2

Premium rate phone lines

50

3

Paying a booking fee when buying theatre or concert tickets

49

4

Companies who make it difficult to cancel a contract or a subscription

47

5

ATMs which charge you for withdrawing your own money

47

6

Having to pay a line rental charge on top of your broadband charge

45

7

Charity representatives who stop you in the street

43

8

‘Optional’ restaurant service charges which are automatically added to your bill

43

9

Misleading supermarket promotions

38

10

The increased cost of holidays during the school holidays

34

11

Buy-one-get-one-free deals instead of paying half price for one item

34

12

Sales promotions you can never benefit from (e.g. cheap flights)

32

13

Introductory savings rates which drop to virtually nothing

32

14

Paying for carrier bags

30

15

Charges for using your smart phone abroad

25

16

Self-service checkouts

23

17

When insurers don’t show last year’s premium on your renewal notice

22

18

Overdraft charges

21

19

Not being able to telephone your bank branch

21

20

Minimum spend limits for using a debit/credit card

20



The survey of 2,000 UK adults, commissioned by Gocompare.com Money, also looked at why people felt annoyed by these money matters. 58% of those surveyed said they hate to think that they’ve been conned into paying more than they should, while 56% said ‘It’s not about the amount of money, it’s about the principle’.  Just over half (52%) said that they hate feeling misled over money.

Commenting on the research, Ella Hastings, market research manager for Gocompare.com, said: “In recent years, most of us have suffered nuisance, unsolicited calls and texts from PPI claims companies – which can be both inconvenient and irritating.  Nobody likes to feel that they’ve been ripped-off or misled, so it’s no surprise to see that pricey premium rate phone numbers, booking fees, misleading charges and promotions, and school holiday price hikes have also made it into the nation’s top 10 money gripes.

 “While some of the charges and extra costs associated with the money gripes listed in our survey are unavoidable, by being an active shopper and comparing deals from a range of providers you can make sure you’re not paying over the odds for a range of goods and services.  For example, comparison websites make short work of comparing prices for insurance, energy, broadband and travel deals.  Also, as boring as it may be, before signing-up to a new service, subscription or financial product, it’s essential to read the small-print.  This will contain details of any charges, notice periods, excesses and any other terms and conditions.  That way you shouldn’t be caught-out by any nasty financial surprises.” 

-ENDS-

*On 1 October 2015, Bilendi conducted an online survey among 2,000 randomly selected British adults who are Maximiles UK panelists.  The margin of error – which measures sampling variability – is +/-2.2%.  The results have been statistically weighted according to the most current education, age, gender and regional data to ensure samples representative of the entire adult population of the United Kingdom.  Discrepancies in or between totals are due to rounding.