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GoCompare offers advice to holidaymakers affected by the Monarch collapse

02 October 2017

The collapse of Monarch has left thousands of holiday makers wondering if they’ve lost the money they’ve spent on holidays and flights.

Georgie Frost, head of consumer affairs at GoCompare, gives advice to those affected.

“This is a terrible situation for the thousands of staff and customers affected by the collapse of Monarch who woke this morning to discover that they have lost their jobs or their holidays have been cancelled. So soon after the Ryanair debacle, travellers are in for a rough winter.

“For the 110,000 customers who are abroad, for the next two weeks the Civil Aviation Authority (CAA) will put on flights for free to get you home close to your original scheduled departure time. You do not have to cut short your holiday, if it was due to end within the next fortnight, just make sure that you check online at monarch.caa.co.uk when your flight time is, turn up at the airport 3 hours before take-off and I’m afraid, you should expect delays.

“For those who’ve booked a Monarch package holiday but are yet to travel, the ATOL protection scheme will ensure that their holiday cost is refunded.

“The situation for those who’ve booked Monarch flights only is more complicated. According to the CAA, if their flight was booked with Monarch Airlines on or before 14 December 2016 and they received an ATOL Certificate stating that their flight is protected with First Aviation, they are ATOL protected and the CAA is arranging to make refunds to these customers as soon as possible. Flight bookings made directly with Monarch Airlines from the 15th of December 2016 onwards are not protected by ATOL.

“These customers may be able to claim a refund via their credit card company but also, if they have Scheduled Airline Failure Insurance (SAFI) as part of their travel insurance policy they will be able to claim on that for the cost of the flights and for other holiday expenses up to the maximum claim limit as specified on the policy. Customers with travel insurance should contact their insurer for further guidance.

“While most travel insurance policies do not provide cover for these circumstances as standard, some do. The collapse of Monarch and the Ryanair debacle highlight the importance of making sure you do your travel admin! Make sure you have the correct travel insurance for you, that you check Ts&Cs, that holidays are ATOL protected and that you at least pay the deposit with a credit card if it is over £100 to benefit from the protection afforded by Section 75 of the Consumer Credit Act.”

Further information can be found on the CAA’s dedicated website - https://monarch.caa.co.uk/

The following guides from GoCompare also give useful information to customers affected:

Scheduled Airline Failure Insurance (SAFI)

Travel insurance cancellation cover

Travel disruption cover

Credit cards and holidays

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