1. Who we are and how to contact us
Our contact details are:
The Global Voucher Group Limited
2 Sheraton Street
Our DPO’s contact details are:
3. What types of personal information we collect
Depending upon the way in which you use our website and the individual products and services you are looking to buy, we may obtain certain behavioural and/or technical information which may constitute your personal information. For example, we may obtain information about how you access and browse our website and the devices and technology you use to access and browse our website (including the host name (IP address) of the requesting computer).
4. How we use personal information, the lawful grounds upon which we rely and why
|How might you use my personal information?||What lawful basis will you have to use my personal information in this way?||Why do you use my personal information in this way?|
|We may process your personal information for troubleshooting and other quality control and testing purposes.||We have a legitimate interest in processing your personal information in this way.||It is in our legitimate interests to process your personal information in this way so that we can continue to provide an excellent quality of service to you.|
|We may process your personal information in order to respond to any queries or complaints about our services raised by you or our approved partners.||We have a legitimate interest in processing your personal information this way.||It is in our legitimate interests to process your personal information in this way so that we are able to resolve any queries or complaints which are made about our services, including queries or complaints made by you.|
|We may process your personal information in order to track the purchases you may make with the retailers to whom we may introduce you.||We have a legitimate interest in processing your personal information this way.||We may be owed commission from the retailers to whom we may introduce you. It is therefore in our legitimate interests to share your personal information with our approved affiliate networks who may process your personal information on our behalf for sales validation purposes. This processing of your personal information ensures that we can continue to provide our service free of charge to you.|
|We may process your personal information in order to comply with any and all legal and/or regulatory obligations to which we are subject.||This processing of your personal information is necessary so that we can comply with legal obligations to which we are subject.||IWe are subject to numerous laws, rules and requirements and sometimes it is necessary for us to process your personal information in order to obey these laws, rules and requirements.|
5. How we collect personal information
We may collect personal information from you when you interact or engage with our website. We may also collect personal information from you when you talk to us on the phone, by post or online including via email, social media and mobile device apps.
6. Third parties with whom we may exchange personal information
We may share personal information with or receive your personal information from:
7. Sending personal information outside the European Economic Area (EEA)
We will only ever send personal information to providers outside the EEA if those providers are required to protect personal information in exactly the same way they would be required to protect personal information if they were based within the EEA. This means that we will only send personal information to a non-EEA country if:
8. How long we retain personal information
We keep personal information which is provided to us only for as long as is reasonably necessary thereafter in order to:
9. Data security
The security of personal information is extremely important to us and hence we have put in place appropriate security measures to protect personal information from being accidentally lost, used or accessed in an unauthorised way.
10. Your legal rights
You have a right to know whether we are processing your personal information. If we are processing your personal information, you also have a right to request copies of your personal information that we are processing and certain further information, including the purposes of our processing and the recipients or categories of recipients to whom we have disclosed (or will disclose) your personal information.
You have the right to require us to rectify or complete any inaccurate or incomplete personal information that we are holding about you.
You have a right to ask us to erase your personal information. This is also known as the “right to be forgotten”. We must erase your personal information following your request except in limited circumstances prescribed by law, such as where we need to retain your personal information in order to comply with a legal obligation or in order to establish, exercise or defend legal claims. If we do need to retain your personal information after you have requested its erasure, we will restrict our processing of your personal information by putting it “beyond use”. This means that your personal information is retained only in a separate and restricted database, where it will not be processed for any purpose other than as detailed above. Access to this database is managed by our DPO and is strictly limited.
You have a right to require us to restrict processing of your personal information where:-
You have a right to object to our processing of your personal information where we are processing that personal information on legitimate interest grounds. We will stop processing this personal information if you exercise your right to object unless there are overriding grounds upon which we may rely in order to continue that processing or unless that processing is necessary in order to establish, exercise or defend legal claims.
For information on the cookies we use, please click here: www.gocompare.com/vouchers/cookies
12. Third Party Websites
You can complain to us or the Information Commissioner’s Office at any time. However, we appreciate the chance to deal with your concerns so please do contact us in the first instance.